Senior Executive Assistant

About the role

Smartsheet is seeking a Senior Executive Assistant to support the Chief Customer Officer (CCO) and members of the Customer Excellence leadership team. Reporting to the CCO, this role offers strategic support, administrative tasks, and liaison responsibilities.

Responsibilities

• Provide strategic support, anticipate needs, and offer suggestions and advice to the CCO.
• Administer administrative tasks for the VP of Customer Experience, including calendar management, travel and expense coordination, and scheduling offsites and team events.
• Manage the CCO's calendar, travel plans, and expense reports.
• Prepare meeting agendas and materials, and coordinate logistics for various meetings and events.
• Work closely with leadership on key initiatives, business operations, and team events.
• Draft correspondence for review and distribution.
• Liaison with company leaders outside of Customer Excellence, internal/external partners, and other teams on behalf of the team.
• Partner with the Smartsheet EA Team to streamline tasks and support organization-wide projects.
• Support key project administration through pre-built Smartsheet tools.
• Maintain email/slack aliases, org charts, recognition programs, and other Customer Excellence-related tasks.
• Take on ad-hoc projects as needed, including coordinating broader Customer Excellence-wide initiatives.
• Travel may be required to support the CCO.

Requirements

• 8+ years of relevant experience as an Executive Assistant or similar role.
• BS/BA degree or equivalent experience.
• Experience working with a senior leadership team (preferred).
• IT literate with comfort using Smartsheet, Gmail, Google Calendar, Google for Work, and Microsoft Office.
• A positive, can-do attitude, exceptional organization, communication skills, attention to detail, and follow through.
• An innovative approach to how you get your work done and a willingness to continuously improve.
• The ability to manage highly sensitive or confidential situations and information with professionalism.
• The confidence to work independently, manage shifting priorities, demonstrate good personal judgment, and effectively handle tasks under pressure.
• The ability to work with individuals inside and outside Smartsheet in a way consistent with our values and commitment to service.

Qualifications

• Positive, can-do attitude, exceptional organization, communication skills, attention to detail, and follow through.
• An innovative approach to how you get your work done and a willingness to continuously improve.
• The ability to manage highly sensitive or confidential situations and information with professionalism.
• The confidence to work independently, manage shifting priorities, demonstrate good personal judgment, and effectively handle tasks under pressure.
• The ability to work with individuals inside and outside Smartsheet in a way consistent with our values and commitment to service.