Senior Event Services Technician - Audio Visual, Event Technology

About the role

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for people and venues demanding better. We deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs
• Operate intermediate technology solutions and troubleshoot if issues arise
• Act as leader and mentor to other technicians and team members
• Greet guests/clients before event and provide clear instructions on how to operate equipment
• Provide continued communication with client to ensure success of all events
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Maintain inventory in good working order and rental condition
• Ensure any lost, stolen or damaged equipment is immediately reported to management
• Ensure inventory is secure from theft and/or damage
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking
• Comply with all Company policies and procedures
• Perform other duties as assigned

Requirements

• High School Graduate or equivalent
• Minimum of two (2) years’ experience in the audio visual and/or hospitality industry
• Computer proficiency (hardware, software and networking)

Skills & Knowledge

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan, prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance