Senior Event Manager - Hilton West Palm Beach

About the role

Hilton West Palm Beach is seeking a Senior Event Manager to join the leadership team at this AAA 4-Diamond property. This is an exciting time to join as the hotel completed a $25M renovation in 2023, adding unparalleled ambiance, service, and a farm-to-fork culinary experience. Built in 2016, the 12-story hotel features 400 guest rooms and 44 suites, 24,000 square feet of meeting space, 3 dining options, and is conveniently connected to the Palm Beach County Convention Center.

In this role, you will be responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. The ideal candidate will have strong knowledge of rooms operations, Hilton systems, and event management.

Responsibilities

• Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience.
• Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience.
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience.
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service.
• Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions.

Qualifications

At Hilton, our core values define what it takes to succeed and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an award-winning workplace culture at Hilton. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.

With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.

Benefits

At Hilton, we invest in our team members’ wellbeing with unmatched perks and benefits, including:

• Incredible travel perks: Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton: Through our employee stock purchase program (ESPP), invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave: Eligible team members, including partners and adoptive parents, receive paid leave.
• Personalized caregiving support: Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge: In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources: Eligible team members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO): Recharge, relax, and take time for what matters most.
• Health & welfare benefits: From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future: Our retirement plans make it easier to save for what’s next.

Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.