Senior Epic Analyst - Community Connect Iowa Billing

University of Iowa Health Care Department of Health Care Information Systems is seeking a Senior Application Developer to provide technical leadership, direction, and technical support for the development, configuration, implementation, and ongoing maintenance of Epic System software related to Epic Resolute Professional Billing and Epic Resolute Hospital Billing.

About the role

This position includes working with Project Management groups, key stakeholders, vendors, contractors, and end users regularly. It supports the University of Iowa Health Care Community Connect program, which extends Epic applications to regional hospitals and clinics. This position is eligible for remote work within Iowa and requires completion of a work arrangement form upon employment. Work arrangements are reviewed annually and must comply with the remote work program and related policies.

Responsibilities

• Analysis/Design
  • Collaborate with subject matter experts to analyze workflows and develop application design.
  • Research system solutions and create functional/technical specifications for system build and complex integrated systems.
  • Lead design and analysis, develop technical design and procedures for new or revised applications.
  • Review and analyze system problems to identify solutions or make appropriate referrals.
  • Demonstrate features to the user community and assess applicability, impact, and value.
• Implementation
  • Configure and customize applications.
  • Review the application build for efficiency, completeness, and correctness.
  • Understand and adhere to Change Management and IT Security policies and procedures.
• Support and Maintenance
  • Complete related Epic Certifications/accreditations or be eligible to obtain and maintain relevant Epic certifications specific to the role.
  • Guide development and maintenance of testing scripts for implementations, updates, and system upgrade cycles.
  • Resolve complex system problems through participation in 24x7 on-call rotations.
  • Propose software maintenance procedures and evaluate system upgrades to identify new functionality.
  • Develop standards for documentation to ensure recovery capability and stable performance of platforms and applications.
  • Lead staff in development and maintenance of downtime workflows and procedures.
  • Travel to customer sites as needed for application implementation, upgrade, optimization, and/or training/conferences.
• Project Management
  • Develop work plans and time schedules for computing projects, including phases, personnel, and equipment requirements.
  • Monitor progress and revise schedules and plans as needed.
• Business Analysis
  • Identify business system solution requirements by analyzing work processes and operations.
  • Evaluate business and information systems functionality.
  • Serve as liaison for technical staff, users, vendors, and other stakeholders.
  • Analyze, document, and recommend business process design in applicable areas.
• Leadership/Staff Management/Financial Responsibility
  • Guide staff in documenting system procedures and guidelines for users, programs, and program modifications.
  • Assist in developing ideas for presentations to senior management.
  • Build and foster relationships, provide leadership in multiple areas of expertise.
  • Provide direction, assignments, feedback, coaching, and counseling to assure outcomes are achieved.
  • May provide administrative and/or functional supervision over assigned staff.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and related application development/support experience.
• Certification must be obtained within 30 days after the corresponding Epic class ends. In cases where an employee cannot meet this timeframe, they should work with their supervisor to establish an approved plan for completion.
• Experience in the development and/or support of applications used by non-technical customers to support and enhance workflow processes, preferably in healthcare, typically 5-7 years for a Senior Application Developer role.
• Experience acting as the primary contact for the support, configuration, and development of at least one enterprise application or area of functionality, preferably healthcare-related.
• Experience working with application owners and/or vendors to define system requirements, integration requirements, and understand business needs.
• Demonstrated experience working with end-users to define system requirements, understand business needs, and convert them into functional/technical specifications for complex integrated systems build.
• Demonstrated knowledge of and experience with basic project management.
• Ability to communicate effectively both verbally and in writing with technical and non-technical staff.
• Professional job-related experience fostering or promoting a welcoming and respectful work/academic environment.

Qualifications

• Experience supporting an EHR in an ambulatory or hospital setting.
• Experience with any of the following workflows: Clinic or hospital billing, Clinic or hospital coding, electronic claims submissions, electronic remittance posting, and denials.
• Epic certification/accreditation related but not limited to the following: Resolute Hospital Billing Administration including Single Billing Office, Resolute Professional Billing Administration including Single Billing Office, HIM Hospital Coding, Resolute Professional Billing Claims Administration, Resolute Professional Billing Electronic Remittance, Resolute Hospital Billing Claims Administration, Resolute Hospital Billing Electronic Remittance, and Charge Router.
• Demonstrated ability using tools for customizing vendor application software.
• Demonstrated knowledge of integrated system software solutions.
• Experience collaborating with technical and non-technical staff on system implementation projects.
• Strong problem-solving skills and experience adhering to regulatory requirements with respect to system configuration.
• Proven ability to write application test scripts.

Benefits

The University of Iowa offers a generous benefits package, including 24 days of paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed here.

Pay

Pay Grade: 5B (Professional and Scientific Pay Structure). Starting salary minimum: $68,678.

Schedule

• Percent of Time: 100%
• Staff Type: Professional & Scientific
• Type of Position: Regular
• Work Modality Options: Remote within Iowa