Senior Enterprise Partner Success Manager

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. We facilitate billions in charitable giving, enough to send over 1 million students to college tuition-free. Backed by leading investors including Y Combinator, we practice Sustainable Growth—profitable nine of the last ten years and a five-time Inc. 5000 honoree. In 2025, we secured a $140 million growth investment with a liquidity event for employees. Our remote-first team of 130+ spans 30+ states, with a 12,000sf DC office available for use and regular in-person meet-ups, retreats, and partner visits.

About the role

We are looking for a Senior Enterprise Partner Success Manager to accelerate the onboarding process for a cohort of Enterprise schools by delivering a seamless, efficient, and partner-centric experience. This role drives faster time-to-value, team efficiency, and long-term partner success while shaping how GiveCampus builds Enterprise account strategy moving forward.

Responsibilities

• Own a portfolio of 10–15 Enterprise accounts with significant growth potential and organizational complexity as the primary GiveCampus relationship owner end-to-end.
• Build and sustain executive-level relationships with AVPs, VPs of advancement, and other senior stakeholders, operating as a trusted advisor.
• Develop and execute account growth strategies, spotting expansion opportunities across product lines (online giving, events, volunteer management, platform capabilities) and collaborating with Business Development to close expansions.
• Maintain deep knowledge of each account’s org structure, budget cycle, political landscape, and product footprint to anticipate needs proactively.
• Partner cross-functionally with Sales, Product, and Support to remove growth obstacles and align the partner experience with our investment in the relationship.
• Build the case for, hire, and manage two junior-level Partner Success Associates once portfolio scope justifies it, delegating day-to-day support to focus on strategic and executive-level work.
• Report on account health, growth pipeline, and expansion forecasting to Partner Success leadership.
• Shape the future of GiveCampus’s Enterprise account strategy—this role serves as the model for what comes next.

Requirements

• Higher-ed advancement domain expertise: command of institutional org structures, budget cycles, and advancement priorities at complex universities and systems.
• GiveCampus product mastery: ability to become a genuine expert across the platform (online giving, gift officer, events, volunteer management, platform capabilities) and translate technical details into clear value for non-technical stakeholders.
• Account strategy and forecasting: ability to build and execute account growth plans, spot expansion opportunities, and report on pipeline/health metrics.
• Commercial/business-case building: translating expansion opportunities into structured internal business cases that a partner’s finance or leadership team will approve.
• Executive relationship-building: ability to cultivate "first-name, texting-basis" trust with AVPs/VPs, not just quarterly-check-in rapport.

Location

This is a remote-first role based in the U.S. While we embrace flexible, distributed work, team members are expected to attend multiple company-wide and team-specific onsites throughout the year.