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Senior Enterprise Customer Success, Sports leagues & competitions (NYC)

ScorePlay · New York, NY · 2 mo ago
HybridCustomer Service$120/hrFull-time

Overview

As a Senior Customer Success Manager for Leagues & Competitions at ScorePlay, you’ll partner with some of the world’s most influential sports organizations, global leagues, competitions, sports associations, to drive ScorePlay adoption across their entire ecosystem. You’ll be part of our North America team at the heart of ScorePlay’s U.S. operations, collaborating closely with Sales, Product, and Engineering.

Key Responsibilities

  • Manage and grow relationships with leagues, competitions, and federations across departments (media, digital, comms, operations).

  • Lead onboarding, training, and ongoing success programs to ensure adoption and measurable ROI.

  • Ensure strong customer retention and satisfaction, proactively managing renewals and uncovering upsell opportunities.

  • Conduct quarterly business reviews (QBRs) and executive updates showcasing results and impact.

  • Build adoption maps and monitor ScorePlay usage across all departments and entities in a league or competition.

  • Build frameworks to measure adoption and expand platform use to customer’s partners (e.g., clubs, sub-competitions, broadcasters, and partners).

  • Partner with customers’ teams and participants to align workflows and standardize media operations across their ecosystem.

  • Data & Operational Excellence:

    • Track key adoption and engagement metrics for your portfolio.

    • Build success dashboards and insights for both internal and external stakeholders.

    • Maintain accurate health scores, renewal forecasts, and reporting in CRM (HubSpot) and ScorePlay systems.

  • Internal Collaboration:

    • Partner with Product and Engineering to channel client feedback into product improvements.

    • Collaborate with Sales on renewals, upsells, and expansion strategies.

    • Work with Marketing to transform flagship clients into public success stories.

Who We’re Looking For

  • Based in New York City, comfortable with a hybrid set-up (offices are in Williamsburg).

  • Excited to travel and build relationships face-to-face with top sports organizations across the US.

  • 5-6+ years of experience in B2B SaaS, preferably in Customer Success, Account Management, or Project Management.

  • Skilled in managing enterprise or multi-stakeholder accounts (experience in tech or media is a plus).

  • Strong operational mindset: you know how to build processes, define success metrics, and scale systems efficiently.

  • Tech-fluent: comfortable discussing APIs, integrations, and product workflows with both technical and non-technical stakeholders.

Why You’ll Love This Role

  • Work directly with world-class sports leagues, competitions, and federations.

  • Lead multi-department initiatives that transform how organizations manage and distribute media.

  • Collaborate closely with ScorePlay’s Product, Sales, and Marketing teams in our New York office.

  • Join a fast-growing, international company redefining sports media workflows.

Compensation

  • $120-$160K base salary

  • $155-210K on-target earnings

  • Strong level of equity

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