Senior Enterprise Account Manager, Strategic Partnerships

About the role

The Senior Enterprise Account Manager, Strategic Partnerships is a high-impact, revenue-driving role responsible for managing and growing Grubhub’s most valuable enterprise-level brand and merchant portfolios. This role blends top-tier relationship management with consultative selling, focusing heavily on driving merchant growth through tailored advertising, co-marketing strategies, and innovative product adoption.

Responsibilities

• Own, protect, and scale a book of business consisting of Grubhub's highest-value enterprise accounts.
• Develop and execute comprehensive, multi-quarter account management plans focused on long-term value creation, brand alignment, and relationship health.
• Cultivate "client-first" relationships with senior stakeholders, confidently balancing advocacy for the merchant with Grubhub’s business interests to establish a trusted, healthy partnership.
• Proactively anticipate enterprise-level risks, market shifts, and competitive threats, engineering creative solutions to protect account health.
• Drive incremental revenue by pitching and selling bespoke advertising space, in-app promotions, and integrated marketing campaigns tailored to partner goals.
• Conduct advanced data analysis and performance reporting to demonstrate marketing ROI, leveraging insights to unlock additional ad spend.
• Deeply understand market dynamics to uncover restaurant-by-restaurant or regional growth opportunities, designing personalized marketing solutions that scale across the enterprise.
• Maintain an expert-level, "sales-engineer" understanding of Grubhub’s product suite, tools, and advertising ecosystem.
• Confidently lead advanced product demonstrations and technical troubleshooting sessions for C-suite and enterprise-level stakeholders.
• Act as a critical feedback loop, synthesising partner needs and translating them into actionable feature requests and enhancements for the internal Product and Engineering teams.
• Meaningfully contribute to organizational strategy by influencing cross-functional teams and making data-backed cases for new initiatives.
• Serve as a leader within the account management org, mentoring junior team members, guiding onboarding processes, and reinforcing Grubhub’s core value proposition.
• Work independently with minimal supervision, planning and executing your own work while aligning major, business-impacting decisions with executive leadership.

Requirements

• Bachelor’s Degree or equivalent practical experience.
• 6-10 years of experience in Enterprise Account Management, Strategic Partnerships, Ad Sales, or Digital Marketing Sales (B2B, SaaS, or Marketplace experience preferred).
• Proven success meeting and exceeding commercial goals, specifically in upselling, cross-selling, and driving ad/marketing revenue.
• Ability to easily navigate internal tools, adapt to shifting product landscapes, and pivot strategies based on market trends.
• Exceptional communication and presentation skills, with a track record of influencing high-caliber, external executive stakeholders.
• A self-starter mentality characterized by proactive problem-solving, continuous self-development, and a passion for generating creative business ideas.

Qualifications

• Education: Bachelor’s Degree or equivalent practical experience.

Skills

• Strategic Agility: Ability to easily navigate internal tools, adapt to shifting product landscapes, and pivot strategies based on market trends.
• Communication: Exceptional communication and presentation skills, with a track record of influencing high-caliber, external executive stakeholders.
• Problem Solving: A self-starter mentality characterized by proactive problem-solving, continuous self-development, and a passion for generating creative business ideas.

Benefits

• Competitive salary package including equity and 401K.
• Multiple medical, dental, and vision plans.
• Many benefits and perks not listed.

Pay

• Chicago: $92,800 - $116,000 Base
• $116,000 - $145,000 OTE

Schedule

• Hybrid model requiring 3 days a week in the office. Many team members choose to come in more often to take advantage of in-person collaboration and connection.