Senior Enterprise Account Manager

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

About the role

As a Senior Account Manager, you manage a portfolio of Enterprise customers where relationships are strategic and multi-stakeholder. You are responsible for driving retention and revenue growth through renewals, upsells, and cross-sells while ensuring customers achieve measurable business value. You act as a strategic advisor, leveraging insights and data to help customers realize ROI and deepen their partnership with Trustpilot.

Responsibilities

• Retention & Renewal: Manage complex enterprise renewals to achieve high Gross Renewal Rates (GRR) and ensure long-term partnership continuity.
• Growth: Drive strategic upsell and cross-sell across multiple products, markets, or divisions to deliver sustained Net Revenue Retention (NRR) growth.
• Strategic Account Planning: Develop multi-year account strategies and executive engagement plans aligned with customer priorities.
• Executive Relationship Management: Build trusted partnerships with senior stakeholders, driving alignment and value realization.
• Cross-Functional Collaboration: Work with Customer Success, Product, and Marketing to deliver a unified customer experience and advocate for customer needs.
• Market & Insight Leadership: Provide customer and market feedback to inform commercial strategy, pricing, and roadmap decisions.

Requirements

• Extensive experience managing enterprise or strategic accounts in a SaaS or technology environment.
• Proven success driving multi-year renewals, upsells, and NRR growth in complex customer environments.
• Exceptional commercial acumen and executive communication skills.
• Strong negotiation, influencing, and strategic planning abilities.
• Skilled in building cross-functional partnerships and managing matrixed stakeholders.
• Confident, analytical, and data-driven account manager who delivers measurable business impact.
• A good understanding of the digital advertising/search marketing industry – preferred.

Benefits

• A competitive base salary ranging from $123,000-$130,000 gross per year plus a competitive commission structure.
• A range of flexible working options to dedicate time to what matters to you.
• 20 vacation days + 2 personal days + 10 paid holidays per year.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
• Full health insurance.
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary.
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• A friendly, fun, and open office complete with a rooftop, gaming room, and fully stocked fridge with ever-changing snacks and drinks.
• Communal lunch, extra treats, and events in the month — think ice cream carts, coffee bars, and massages, to name a few.

About Us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow, and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan, and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh — it’s built on the relationships we create. We talk, we laugh, we collaborate, and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.