Senior Engineering Program Manager - Issue Resolution & Custom Solutions

About the Role

This role has been designed as "Onsite" with an expectation that you will primarily work from an HPE office.

Responsibilities

• Manages and leads a program involving one or more functions and project teams to drive the engineering development and implementation process for a subsystem or component of a product or service offering.
• Develops schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
• Coordinates activities of supporting project teams and internal and external development partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Leads and provides guidance and mentoring to less-experienced staff members.
• Single point of contact for Sustaining engineering functional teams and works as a conduit between technical engineering teams and core team functions like product management, operations, supply chain, quality and so on.
• Leads Customer Resolution Escalations, factory escalated issues, field quality analysis and custom solutions feasibility and solution integration.
• Regular tracking and updating Product quality analysis using AIR/AOER quality data.
• Leads the investigation on Custom Solutions from CSG team to provide respective deliverables and updates on CSG opportunities.
• Leads RFQ release to ODM partners on CSG and sustaining activities and ensure respective budgetary is tracked and updated in the financial tracker.
• Provides approval on engineering decisions/recommendations after working closely with technical engineering teams.
• Leads post launch option qualification and approval of new features and configurations on shipping servers.
• Tracks and drives open defects on sustaining platforms to closure.

Qualifications

• Bachelor's or Master's degree in Business Management, Computer Science Engineering, or Electronics.
• Typically 6-10 years experience.
• PMP/PMI certification preferred.
• Lean Six Sigma Certification.

Skills

• Using project planning tools and software packages to create, manage, and track project results.
• Good analytical and problem solving skills.
• Demonstrated experience coordinating and directing matrixed teams and resources.
• Ability to create and manage program schedules, budgets, and resource allocation plans.
• Excellent written and verbal communication skills; mastery in English and local language.
• Ability to effectively communicate program plans, proposals, and results, and negotiate options at management levels.
• Work with vendors and partners to drive engineering teams towards issue resolution and timely completion of development and validation efforts.
• Has experience working on complex system level technical and process issues.
• Can triage and narrow down issues to specific functional blocks.
• Good understanding of System level blocks, Firmware, BIOS, BMC and Operating System.
• Excellent analytical and problem solving skills.
• Excellent written and verbal communication skills; mastery in English and local language.
• Ability to effectively communicate complex system issues, perform trade-off analysis between cost, schedule and feature.
• Come up with budget/costing proposals and negotiate options at senior management levels.

Pay

Annual Salary USD 92,600 - 213,500 in Texas. Actual offer may vary based upon geographic location, work experience, education/training, and/or skill level. Variable incentives may also be offered.

Benefits

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html.