Senior Engineering Manager, Servicing

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers.

About the role

The Senior Engineering Manager for Get Back On Track (GBOT) will lead a team of 10+ engineers, partnering closely with Product, Risk, Operations, and Machine Learning to translate business needs into resilient, scalable technical solutions. This role reports to the Sr Director of Engineering and is focused on driving architectural clarity and building systems that balance speed, reliability, and compliance.

Responsibilities

• Lead, coach, and develop a high-performing engineering team focused on providing high-quality solutions.
• Foster a collaborative and inclusive team culture that promotes innovation, continuous learning, and excellence.
• Oversee the design, development, and implementation of cross-functional projects which drive business outcomes.
• Ensure the reliability, performance, and scalability of customer-facing products, leveraging best practices in software engineering.
• Collaborate with architecture and infrastructure teams to ensure alignment with broader engineering goals.
• Partner with product manager, product designer, engineering leaders across Upstart, legal, operations, analytics, and compliance teams to gather requirements and ensure solutions meet business needs and regulatory standards.
• Communicate effectively with stakeholders to keep them informed of project status, risks, and opportunities.
• Manage project timelines and resources to deliver high-quality product solutions on time.
• Implement frameworks to ensure efficient project execution and continuous delivery.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field (or its equivalent) and +10 years of experience, including 5 years of direct people management experience.
• Proven success leading and scaling high-performing engineering teams (e.g., growing headcount, improving delivery metrics, or managing multiple squads).
• Experienced in workflow automation, data integrations, and event-driven architectures that power operational efficiency.
• Demonstrated ability to partner closely with Product and ML teams to deploy models at scale and build scalable production-ready systems.
• Exceptional communication skills with the ability to influence technical and non-technical audiences.
• Strong analytical, organizational, and strategic thinking skills with a bias for action.

Preferred Qualifications

• Experience building products in fintech, credit servicing, or customer support environments.
• Background in lending, recoveries, or collections systems with complex policy and compliance requirements.
• Experience developing senior engineers, tech leads, or emerging engineering leaders.
• Demonstrated ability to balance speed, quality, reliability, and compliance in high-stakes technical environments.
• Experience managing critical production issues in regulated environments where customer impact and compliance intersect.

Schedule

The team operates on the East/West coast time zones. As a digital-first company, the majority of work can be accomplished remotely. Most employees can live and work anywhere in the U.S but are encouraged to spend high-quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

Pay

The anticipated base salary for this position is expected to be within the range of $195,300 - $270,400 USD. Your actual base pay will depend on your geographic location, job-related skills, experience, and relevant education or training.

Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly.
• Retirement benefits: 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada).
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only).
• Comprehensive health coverage including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only).
• Income protection benefits, including life insurance and disability coverage.
• Paid time off, sick leave, and company holidays, in line with local requirements.
• Paid family and parental leave to support caregiving and major life moments (duration varies by country).
• Family-centered benefits to support fertility, parenthood, and caregiving needs.
• Employee Assistance Program (EAP) offering mental health support and life-centered resources.
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only).
• Annual wellness allowance to support your physical and emotional well-being and personal development.
• Annual productivity allowance to invest in relevant tools and resources.
• Connection and community through team events, all-company updates, and employee resource groups (ERGs).
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).