Senior Engineering Manager, Servicing

Accountabilities

• Lead, mentor, and develop a high-performing engineering team of 10+ engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Drive the design, development, and delivery of cross-functional engineering initiatives that support business goals and customer needs.
• Establish technical direction and architectural clarity while ensuring systems are scalable, reliable, and maintainable.
• Partner closely with Product, Risk, Operations, Machine Learning, Analytics, Legal, and Compliance teams to define requirements and deliver effective solutions.
• Oversee the development of customer-facing products and internal systems using strong software engineering practices.
• Guide teams in building workflow automation, data integrations, and event-driven architectures that improve operational efficiency.
• Collaborate with architecture and infrastructure teams to align engineering initiatives with broader technical strategies.
• Manage project priorities, timelines, resources, and delivery processes to ensure successful execution.
• Communicate effectively with technical and business stakeholders regarding progress, risks, opportunities, and strategic decisions.
• Develop frameworks and practices that support continuous delivery, operational excellence, and long-term engineering growth.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• 10+ years of engineering experience, including 5+ years of direct people management experience.
• Proven success leading and scaling high-performing engineering teams, including improving delivery processes and growing engineering capabilities.
• Strong experience with software architecture, scalable systems, workflow automation, data integrations, and event-driven architectures.
• Demonstrated ability to partner with Product and Machine Learning teams to deploy models and build production-ready platforms.
• Experience managing complex technical initiatives while balancing speed, quality, reliability, and compliance.
• Strong communication skills with the ability to influence both technical and non-technical stakeholders.
• Excellent analytical, organizational, and strategic thinking abilities with a strong bias toward action.
• Experience developing senior engineers, technical leads, and future engineering managers.
• Preferred experience building products in fintech, credit servicing, customer support, lending, recoveries, or collections environments.
• Experience operating in regulated environments where customer impact, security, and compliance are critical.
• Ability to manage critical production issues and drive effective resolution.

Benefits

• Competitive base salary range of $195,300-$270,400 USD, depending on location, skills, experience, and qualifications.
• Additional compensation opportunities including target bonuses and annual equity grants.
• Remote-first flexibility, allowing employees to work from anywhere in the United States while collaborating through team meetings and onsite gatherings.
• Retirement benefits, including a 401(k) plan with company matching contributions.
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase opportunities for eligible employees.
• Comprehensive healthcare coverage, including medical, dental, vision, and wellness resources.
• Health Savings Account contributions for eligible plans.
• Life insurance and disability coverage for financial protection.
• Paid time off, sick leave, company holidays, and family-focused leave programs.
• Fertility, parenting, and caregiving support benefits.
• Employee Assistance Program (EAP) with mental health and personal support resources.
• Financial wellness resources and access to planning tools.
• Annual wellness allowance supporting personal development and well-being.
• Annual productivity allowance to invest in tools and resources needed for effective remote work.
• Opportunities to connect through team events, company gatherings, and employee resource groups.
• Access to office perks and collaborative spaces when working from company locations.