Senior Engineering Manager, Enterprise Fulfillment

About the role

The Fulfillment Services team at Instacart is at the heart of building the picking technology platform that powers the fulfillment needs of the world's largest retailers and millions of customers. Our work directly shapes how shoppers experience their day-to-day work and how customers receive the quality orders they expect — and we're just getting started.

Responsibilities

• Define, communicate, and drive the technical vision and strategy for the Enterprise Fulfillment team, ensuring alignment with the broader product strategy and key company bets.
• Own the engineering roadmap and enable high-quality execution of key business outcomes, overseeing technical and product decisions that keep the team moving fast without compromising on reliability or scale.
• Establish and champion best practices for production services, holding the team to an exemplary enterprise-grade standard that meets the expectations of the world's largest retailers and their millions of customers.
• Lead, coach, and grow a team of 10+ engineers building best-in-class picking experiences for retailers and shoppers, fostering a culture of ownership, technical excellence, and continuous improvement.
• Drive recruiting and hiring efforts to attract top engineering talent, while partnering across a broader organization of ~50 engineers and a cross-functional network spanning R&D, business development, and occasionally retailer stakeholders directly.

Requirements

• 10+ years of professional software engineering experience, including 5+ years in engineering management with a track record of leading teams of 15+ engineers and delivering complex consumer-facing or enterprise-facing products.
• Demonstrated ability to craft and execute strategic engineering roadmaps that align with business objectives and translate product strategy into technical direction.
• Experience as a hands-on technical leader, with prior background performing or closely overseeing individual contributor work at a senior or staff-equivalent level.
• Strong track record of staffing, mentoring, and developing engineering teams, including performance management and career development.
• Experience working cross-functionally with product managers, engineering manager peers, and senior individual contributors in a fast-paced environment.
• Highly structured and proactive communicator, with the ability to engage effectively with both technical and non-technical stakeholders, including senior leadership.

Qualifications

• Experience leading multiple teams or managing other managers, including scaling a team from early stages to 10+ engineers.
• Prior experience managing engineering teams that own mission-critical, high-availability business systems.
• Experience building and maintaining enterprise-grade software systems at scale.
• Technical familiarity with Ruby on Rails, Go, Swift, and/or Kotlin.

Skills

Not specified

Benefits

Not specified

Pay

Base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Schedule

Remote