Senior Engineer, Operations Support
What We’re Looking For
If you are enthusiastic about working in the space industry, then you will be excited about the Senior Operations Support Engineer opening with Iridium for a Space Development Agency (SDA) project. As a Senior Operations Support Engineer, you’ll be responsible for providing critical technical support to the team performing 24x7 Operations. You will primarily work regular business hours in a 24-hour, multi-satellite operations environment while occasionally working night shifts or weekends.
What You’ll Do
- Track, trend, and analyze potential problems and anomalous conditions that may affect operations of the ground system
- Provide on-call support, real-time investigation, and troubleshooting for operations anomalies related to the subsystems of Ground Resource Management, Fleet Management, Mission Planning, and Flight Dynamics
- Investigate and resolve issues where situations require an in-depth evaluation of factors that have been discovered or referred by on-shift operations teams
- Support cross-functional efforts and special operations projects with multi-functional teams
- Facilitate on-shift operations team training for recurring scenarios, ops affecting upgrades, and the Operational Crew Training and Certification process
- Identify and autonomously implement ideas, solutions, processes, procedures, and checklists focused on continuous process improvement, more efficient operations, and reducing workload
Work Environment
This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer. We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium’s Hybrid Work Policy, employees are expected to work at least three days per week (approximately 60%) in an Iridium office to support collaboration, relationship-building, and professional growth.