Senior Engineer - Enterprise Systems Support

Key Responsibilities

• Provide white-glove technical support for C-suite executives, senior leadership, and Executive Assistants
• Act as a single point of contact for executive technology issues and service requests
• Deliver rapid diagnosis and resolution of hardware, software, mobile, conferencing, and collaboration issues
• Support executive travel, remote work, home office setups, and business-critical events
• Maintain confidentiality and discretion while handling sensitive executive information

Required Qualifications

• 5+ years of experience in enterprise IT support or desktop engineering
• Strong troubleshooting experience across Windows 11 and macOS platforms
• Experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Entra ID
• Experience supporting iOS and Android mobile devices
• Excellent verbal and written communication skills
• Proven ability to handle sensitive and confidential information
• Strong customer service mindset with the ability to build trust and credibility with executives
• Experience working with ticketing systems such as ServiceNow

Nice-to-Have Qualifications

• Experience with Microsoft Intune device management
• Familiarity with mobile device management (MDM) platforms
• Powershell, Bash, or automation scripting experience
• Experience with Microsoft Teams Rooms and collaboration technologies
• Knowledge of Microsoft Entra ID and Microsoft 365 administration
• Experience supporting security, compliance, and audit initiatives
• Agile, Scrum, or sprint-based project delivery experience
• Experience working in regulated financial services or highly secure enterprise environments