Senior Engineer Consultant-Full Stack

When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always.

About the role

This position will partner with stakeholders to design and add value to code development and enhancements for Contact Center Applications. This role partners directly with the business to create agentic processes used by all Customer Service Representatives. You will understand business requirements and translate them into solutions, design and code complex reusable, modular UI components, and implement real-time APIs using the Spring Framework. Responsibilities include project deliverables throughout the design, coding, testing, and UAT phases of enterprise projects, guiding US and offshore team members, and mentoring peers on project and business-level impacts.

Responsibilities

• Design and develop solutions using AI pairing tools to quickly stand up solutions.
• Incorporate Service business rules and code real-time APIs using Spring Framework.
• Manage project deliverables throughout design, coding, testing, and UAT phases.
• Guide and mentor US and offshore team members on software designs and development lifecycle standards.
• Validate and flag gaps to avoid pitfalls in the development lifecycle.
• Make independent decisions that positively impact the overall system and future business projects.
• Create innovative solutions to improve efficiency for call center representatives.
• Explore new technology and process improvements to maintain development team agility.
• Focus on reusability to increase speed of delivery for projects.
• Handle complex assignments, including large and medium-scale project designs, API schema definition, and customized user interface design for call center web modules.
• Implement the assisted channel digital platform with 24x7 availability and ensure scalability to meet sub-second response times for business SLAs.
• Create project plans for development activity, resource allocation, and task management for multiple projects.
• Track milestones and develop mitigation alternatives for issues and design gaps.
• Interact with analysts, QA leads, and operation leads to align deliverables.

Requirements

• Bachelor’s degree or four or more years of work experience (or demonstrated equivalent through work or military experience).
• Four or more years of relevant experience in software development.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related technical field.
• Strong experience designing, developing, testing, and providing operational support in ReactJS, ExtJS, JavaScript, TypeScript, Microservices, Java, Spring MVC, SQL, Oracle, and/or other OOP languages.
• Extensive experience in web UI framework and development, including usability, page transitions, navigation, image caching, and lazy page loading.
• Experience in front-end payload decisions, including front-end and server-side validations.
• Proficiency with UI debugging and profiling tools.
• Experience in performance tuning web applications.
• Experience working with high-availability, mission-critical, large-scale web applications.
• Experience building cloud-native systems with a DevSecOps mindset.
• Project leadership experience with US and offshore development teams.
• Strong analytical skills and ability to abstract information from existing code.
• Experience in development of multi-threaded applications interfacing with other systems.
• Knowledge or experience in AWS Cloud services.
• Excellent object-oriented design and programming skills, including strong working knowledge of design patterns and refactoring.
• Strong understanding of standard software development lifecycle methodologies.
• Ability to work in an Agile development environment.
• Experience interfacing with different departments within the organization.
• Excellent interpersonal communication and teaming skills.
• Experience with Git version control systems and CI/CD pipelines.
• Experience in development of call center digital platforms.
• Telecommunications experience.
• AWS certification.

Schedule

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, as set by your manager. Scheduled weekly hours are 40.

Pay

The annual salary range for this full-time position is $101,000.00 - $194,000.00, depending on location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, compensation will be adjusted to reflect hours.

Benefits

• Health and wellness benefits, including medical, dental, vision, short- and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave, adoption assistance, and tuition assistance.
• Other incentives, including premium pay such as overtime, shift differential, holiday pay, and allowances.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.