Senior Employee Relations Specialist

Purpose

The Senior Employee Relations Specialist helps protect the organization from people-related risk while fostering a high-performance culture. This role ensures workplace issues are managed fairly and consistently, managers are equipped to navigate complex employee matters, and the policies, processes, and operational infrastructure needed to scale the organization remain compliant, effective, and trusted.

Role

• Serve as a primary point of contact for managers and employees regarding employee relations concerns, workplace issues, policy interpretation, and employee experience matters.
• Conduct Tier 1 and Tier 2 employee relations intake, investigations, fact-finding, documentation, and resolution recommendations.
• Partner with managers to address employee concerns, performance-related matters, workplace conflicts, and policy-related questions in a consistent and compliant manner.
• Collaborate with People leadership and Legal on complex, sensitive, or high-risk employee relations matters.
• Maintain accurate and organized employee relations documentation, investigation records, and case files.
• Identify employee relations trends and recommend proactive solutions that improve employee experience and reduce organizational risk.
• Design, implement, and continuously improve employee relations systems, workflows, documentation standards, intake processes, and escalation frameworks that improve consistency, visibility, and operational effectiveness.

Leave, Accommodations & Workplace Compliance

• Administer Leave of Absence programs, including employee communications, documentation management, case tracking, and return-to-work coordination.
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