Senior Employee Relations Specialist

Employee Relations

• Serve as a primary point of contact for managers and employees regarding employee relations concerns, workplace issues, policy interpretation, and employee experience matters.
• Conduct Tier 1 and Tier 2 employee relations intake, investigations, fact-finding, documentation, and resolution recommendations.
• Partner with managers to address employee concerns, performance-related matters, workplace conflicts, and policy-related questions in a consistent and compliant manner.
• Collaborate with People leadership and Legal on complex, sensitive, or high-risk employee relations matters.
• Maintain accurate and organized employee relations documentation, investigation records, and case files.
• Identify employee relations trends and recommend proactive solutions that improve employee experience and reduce organizational risk.
• Support consistent application of company policies, procedures, and workplace practices across the organization.
• Create, implement, and continuously improve employee relations systems, workflows, documentation standards, intake processes, and escalation frameworks that improve consistency, visibility, and operational effectiveness.

Leave, Accommodations & Workplace Compliance

• Administer Leave of Absence programs, including employee communications, documentation management, case tracking, and return-to-work coordination.
• Career, Disability, Family Medical Leave, and Workers' Compensation administration.
• Coordinate immigration case administration and partnership with external immigration counsel and vendors.
• Monitor assigned compliance programs and ensure accurate documentation, process adherence, and timely follow-through.

Policy Governance, Organizational Health & Operational Scalability

• Proactively identify policy gaps, workplace trends, organizational risks, and opportunities to improve employee experience and operational effectiveness.
• Draft, maintain, and implement People policies, procedures, and operational guidelines in partnership with People leadership, Legal, and business stakeholders.
• Support policy communication, training, and change management efforts to promote consistent application across the organization.
• Create systems, reporting, and organizational health insights that improve visibility into employee relations activity, compliance programs, workplace trends, and operational effectiveness.
• Create and maintain self-service resources, SOPs, process documentation, workflow tools, and knowledge resources that improve consistency, scalability, and manager/employee enablement.
• Identify and implement process improvements that enhance operational efficiency, organizational effectiveness, and employee experience.

Cross-Functional Partnership

• Partner closely with Legal, Payroll, Finance, Security, Talent Acquisition, and business leaders to support employee experience and workplace compliance initiatives.
• Build trusted working relationships with managers and leaders across the organization.
• Support organizational initiatives and projects that improve People Operations effectiveness and employee experience.
• Influence stakeholders through data, process recommendations, and operational insights that improve organizational outcomes.