Senior Employee Relations Consultant

About the role

This role is responsible for providing consistent support, guidance, and resolution to Managers and Employees for a wide range of employee relations matters. This role plays a key part in promoting a positive work environment by supporting management and staff on HR policies, employee communication and engagement, handling workplace concerns, and ensuring compliance with employment laws and organizational policies.

Responsibilities

• Serve as primary resource for managers, employees, HR Business Partners, and HR centers of excellence on employee relations matters, including workplace concerns, conflict, misconduct, policy interpretation, performance issues, corrective action, and terminations.
• Lead impartial, timely, and well-documented workplace investigations involving sensitive or complex allegations, including harassment, discrimination, retaliation, workplace conduct, policy violations, ethics concerns, and other employee complaints.
• Coach leaders through difficult employee situations, helping them address issues directly, consistently, and with appropriate documentation and follow-through.
• Interpret and apply employment policies, procedures, and applicable federal, state, and local employment laws to support fair, consistent, and compliant decision-making.
• Maintain accurate, timely, and confidential employee relations case records, including investigation files, decision rationale, corrective action documentation, and accommodation-related escalation documentation.
• Use employee relations data, case trends, themes, and root-cause analysis to identify risk areas, recurring manager capability gaps, policy inconsistencies, and opportunities for prevention.
• Prepare reports, insights, and recommendations for HR leadership and business partners while preserving confidentiality and appropriate need-to-know access.
• Continuously improve ER processes, templates, workflows, and service standards to drive consistency, quality, timeliness, and risk mitigation.
• Review and provide guidance on escalated ADA, FMLA, pregnancy, religious accommodation, medical restriction, return-to-work, fitness-for-duty, and leave-related employee concerns.
• Partner with Leave Administration or the responsible administrator on case facts, medical documentation status, essential job functions, operational impact, prior decisions, and available options.
• Ensure accommodation matters are reviewed individually and supported by an appropriate interactive process, including consideration of reasonable accommodations, alternative accommodations, essential job functions, and undue hardship when applicable.

Qualifications

• Strong interpersonal, communication, and problem-solving skills dealing with highly sensitive matters.
• Ability to conduct and document sensitive investigations, while managing and resolving conflicts effectively.
• Ability to handle highly sensitive and confidential matters with compassion and equity.
• Ability to exercise a high degree of professionalism and diplomacy in interactions with all levels of the organization in a matrixed team environment and collaborating with others.
• Excellent follow through skills and the ability to anticipate and address business needs proactively.
• Team-oriented attitude balanced with ability to work independently with minimal supervision.
• Ability to maintain perspective, balance, and focus through challenge, uncertainty and change.
• Decision making, strong problem solver, and critical thinking skills.
• Must be detail-oriented, organized, with excellent written communication skills.
• Ability to analyze data, identify trends, derive insights, and take informed action.
• Proficient in HRIS systems and MS Office Suite; experience with data analysis and reporting is a plus.
• Strong working knowledge of employment laws, compliance, and HR Best Practices.
• Five or more years of progressive human resources experience, with significant experience in employee relations, workplace investigations, HR compliance, performance management, or a closely related discipline.
• Demonstrated experience conducting and documenting sensitive workplace investigations and advising leaders on corrective action, performance issues, policy violations, and employee complaints.
• Working knowledge of federal, state, and local employment laws and regulations, including ADA, FMLA, Title VII, ADEA, PWFA, FLSA, wage and hour, retaliation, harassment, discrimination, and related workplace protections.
• Experience partnering with Legal, Compliance, HR, and business leaders on sensitive employee matters and employment risk decisions.
• Experience drafting or updating employment policies, leader guidance, case documentation, employee communications, or investigation summaries.
• Preferred: HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR.
• Experience in a regulated industry, health care, insurance, financial services, or another complex operating environment.

Skills

• Strong interpersonal, communication, and problem-solving skills dealing with highly sensitive matters.
• Ability to conduct and document sensitive investigations, while managing and resolving conflicts effectively.
• Ability to handle highly sensitive and confidential matters with compassion and equity.
• Ability to exercise a high degree of professionalism and diplomacy in interactions with all levels of the organization in a matrixed team environment and collaborating with others.
• Excellent follow through skills and the ability to anticipate and address business needs proactively.
• Team-oriented attitude balanced with ability to work independently with minimal supervision.
• Ability to maintain perspective, balance, and focus through challenge, uncertainty and change.
• Decision making, strong problem solver, and critical thinking skills.
• Must be detail-oriented, organized, with excellent written communication skills.
• Ability to analyze data, identify trends, derive insights, and take informed action.
• Proficient in HRIS systems and MS Office Suite; experience with data analysis and reporting is a plus.
• Strong working knowledge of employment laws, compliance, and HR Best Practices.
• Five or more years of progressive human resources experience, with significant experience in employee relations, workplace investigations, HR compliance, performance management, or a closely related discipline.
• Demonstrated experience conducting and documenting sensitive workplace investigations and advising leaders on corrective action, performance issues, policy violations, and employee complaints.
• Working knowledge of federal, state, and local employment laws and regulations, including ADA, FMLA, Title VII, ADEA, PWFA, FLSA, wage and hour, retaliation, harassment, discrimination, and related workplace protections.
• Experience partnering with Legal, Compliance, HR, and business leaders on sensitive employee matters and employment risk decisions.
• Experience drafting or updating employment policies, leader guidance, case documentation, employee communications, or investigation summaries.
• Preferred: HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR.
• Experience in a regulated industry, health care, insurance, financial services, or another complex operating environment.

Benefits

Capital Blue Cross offers a comprehensive benefits package including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.

Pay

The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future.

Schedule

This position is classified hybrid, which requires onsite work on Tuesdays and Wednesdays.