Employee Relations Consultant

About the role

The Employee Relations Consultant assesses and helps resolve employee issues while providing recommendations to mitigate risk for the firm. This role concentrates on addressing gaps in perception, understanding, or performance expectations between employees and management. Moreover, the Employee Relations Consultant recommends solutions that align with JLL's commitment to fair and equitable treatment of its employees and promote JLL's best interests.

Responsibilities

• Assesses and helps resolve employee issues while providing recommendations to mitigate risk for the firm.
• Conducts investigations of potential employment law violations, including Title VII, FMLA, ADA, FLSA, and NLRA.
• Independently resolves complex ER cases by gathering relevant information, analyzing findings, and applying company policies to reach conclusions.
• Consults, guides, coaches, and advises senior executives, HR Business Partners, and HR Leadership team members in collaboration with legal on high-risk and complex matters.
• Identifies and resolves employee concerns through recommended actions and oversight.
• Analyzes case trends to recommend HR and business strategies, addressing systemic issues through proactive coaching and training.
• Maintains accurate and exemplary investigation records; provides case management and data entry guidance to their colleagues as needed.
• Collaborates on evaluating and refining internal policies and processes to enhance operational efficiency.

Requirements

• Extensive knowledge of employment, wage, and hour, FMLA, and EEO laws and regulations.
• Expertise in internal investigation principles.
• Strong project management skills.
• Skilled in gathering, synthesizing, analyzing, and reporting ER data.
• Ability to effectively communicate data, trends, and their impact on the team and company.
• Proficient in Microsoft Office applications, Teams, and other telecommunications software.
• Familiarity with HR systems such as Navex, ServiceNow, or Workday.

Qualifications

• Bachelor’s degree in HR, Industrial or Labor Relations or related field (Post-graduate HR or Legal experience preferred).
• 5+ years of employee relations experience.

Skills

• Technical: Extensive knowledge of employment, wage, and hour, FMLA, and EEO laws and regulations; expertise in internal investigation principles; strong project management skills; skilled in gathering, synthesizing, analyzing, and reporting ER data; ability to effectively communicate data, trends, and their impact on the team and company; proficiency in Microsoft Office applications, Teams, and other telecommunications software; familiarity with HR systems such as Navex, ServiceNow, or Workday.
• Interpersonal: Exceptional written and verbal communication skills; proven experience in managing and building high-performing teams; excellent decision-making skills with tact and diplomacy; strong collaboration, conflict resolution, and negotiation skills; results-focused with the ability to coordinate with diverse disciplines; applies relevant actions based on policies, procedures, and business practices; proven integrity and confidentiality skills; maintains neutrality and calm demeanor in tense situations; influences leaders and colleagues, skilled counselor, consultant, and facilitator; cultivates relationships with Legal, Ethics & Compliance, senior business leaders, and HR People Partners.