Senior Education & Adoption Manager

Join us in pioneering breakthroughs in healthcare for everyone, everywhere—sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth while valuing your unique contributions.

About the role

Lead the adoption of Point of Care Informatics solutions by driving customer onboarding, workflow optimization, user enablement, and sustained utilization across healthcare environments. Responsible for planning, coordinating, and monitoring adoption activities to ensure successful implementation and long-term value realization. Partner closely with commercial, service, implementation, and global teams to align solution deployment, standardize best practices, develop enablement materials, and improve customer outcomes. As a content and workflow owner, support continuous improvement of adoption playbooks, implementation approaches, and governance processes to accelerate time to value, strengthen user confidence, and increase consistency across customer sites.

Responsibilities

• Lead adoption of Point of Care Informatics solutions by coordinating onboarding, go-live readiness, workflow stabilization, and post-implementation follow-up for customers and internal stakeholders.
• Assess current-state clinical and operational workflows, identify barriers to adoption, and recommend configuration, process, and training improvements that increase solution utilization and user confidence.
• Develop and deliver enablement plans, adoption playbooks, and user education that support standardized implementation and effective use of informatics capabilities across customer sites.
• Partner cross-functionally with sales, service, project management, implementation, IT, and global teams to align responsibilities, manage handoffs, and drive issue resolution throughout the customer adoption journey.
• Track adoption indicators, customer health signals, and workflow outcomes to identify risks, support continuous improvement, and demonstrate value realization for informatics solutions.

Requirements

• Bachelor’s degree or equivalent experience in healthcare, informatics, information technology, clinical applications, or a related field.
• Experience with healthcare IT, middleware, interoperability, or informatics solution deployment preferred.
• Minimum of 8-10 years of experience in customer-facing implementation, adoption, training, clinical applications, or informatics roles within healthcare or medical technology.
• Experience supporting point of care information systems and middleware, healthcare informatics, clinical systems, middleware, or digital solution implementations in customer-facing environments.
• Understanding of how to analyze and improve point of care coordinator workflows, adoption barriers, and change management needs across decentralized care settings.
• Strong communication and facilitation skills; ability to work effectively with customer IT teams, clinical stakeholders, service teams, and cross-functional collaborators.
• Comfort developing enablement content, adoption plans, and standard work that support onboarding, go-live readiness, and long-term utilization.
• Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities and stakeholders.
• Leadership and collaboration across organizational levels; self-motivated in ambiguous, cross-functional environments.
• Strong command of the English language (spoken and written) and cultural sensitivity to interact effectively with diverse customer and stakeholder audiences. Knowledge of other languages is an advantage.
• Willingness to travel domestically as needed to support implementations, workflow assessments, customer meetings, and adoption activities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The base pay range for this position is $123,120 - $169,290. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission-eligible position, the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

We are a team of more than 72,000 highly dedicated Healthineers in over 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they face. Our portfolio is crucial for clinical decision-making and treatment pathways.