Senior eCommerce Systems Administrator

About the role

This is a hands-on ownership role, not a strategic or people management position. You will be the primary operator of HBI’s revenue and commerce systems, ensuring that marketing, checkout, payments, subscriptions, fulfillment, and customer experience run cleanly and without bottlenecks. You will act as the business-facing systems operator, working directly inside platforms, maintaining integrations, and enabling teams to move fast without depending on engineering.

Opportunity

This is a full-time, exempt individual contributor position.

System Operations & Reliability

• Own configuration, setup, and ongoing health of all core commerce systems
• Ensure orders, payments, subscriptions, and fulfillment run cleanly without manual intervention
• Identify and resolve system issues quickly to prevent revenue disruption

Execution Inside Systems

• Configure and build products, offers, subscriptions, funnels, upsells, and workflows
• Enable Marketing and Customer Success to execute campaigns and changes without engineering dependency

Integrations & Data Flow

• Maintain and troubleshoot connections across marketing → commerce → fulfillment → customer success
• Identify and resolve broken integrations, data inconsistencies, and workflow gaps

Vendor & Platform Management

• Serve as HBI’s primary point of contact with all system vendors and platforms
• Drive issue resolution, escalations, and improvements with urgency. You direct vendors, not the other way around
• Validate system outputs, data accuracy, and implementation quality
• Ensure HBI maintains control and internal understanding of all system behavior

Reporting & Data

• Partner with the business to define key metrics, data definitions, and reporting requirements
• Support creation of standardized reporting frameworks
• Interface with BI resources for dashboard development; own what should be measured and how

Documentation & Process

• Document all systems, workflows, and dependencies
• Build repeatable processes that reduce risk and reliance on individuals

What You’ll Operate

• Core Platforms: UltraCart (system of record), Klaviyo (email and SMS lifecycle), ShipMonk (fulfillment), Chargebacks911 (revenue protection), Call center platform, BigQuery (reporting layer)
• Supporting Tools: VWO, GTmetrix, landing page tools as needed, Google Workspace (light admin)

Required

• 5+ years in systems, technical operations, revenue operations, or eCommerce operations roles
• Hands-on experience owning or operating end-to-end commerce systems, including front-end funnels, checkout flows, payment gateways, and subscription management
• Proven ability to configure and execute directly inside platforms (not just manage vendors or write tickets)
• Ability to troubleshoot system issues at the root level: data flows, logs, and integrations
• Experience maintaining system stability across the order → payment → fulfillment lifecycle
• Comfort working with and documenting system workflows, dependencies, and architecture

Paid Benefits

$90,000 – $115,000 Base Salary

Benefits

Health, dental, vision, and life insurance

Pay

$90,000 – $115,000 Base Salary

Schedule

Remote