Senior Ecommerce Manager

Overview NEAT Method is hiring a Senior Ecommerce Manager to oversee the day to day management and performance of our Shopify-based websites. This is both a strategic and hands-on role. You'll manage the ecommerce roadmap and promo execution. You'll also build product pages, QA releases and keep the site running smoothly every day. We want someone who keeps their hands on the wheel at all times and spots problems before customers do. Most of their time should go to proactive, revenue-driving work rather than reporting on what already happened. As our first dedicated ecommerce hire, you'll have a real growth opportunity. You'll lead our development agency through a full site re-platform and help shape the website as the front door to the whole NEAT business. This role reports to the VP of Marketing. Key Responsibilities Channel Ownership & Growth Drive DTC and Trade ecommerce revenue, conversion rate, AOV and customer lifetime value, with accountability for channel performancePartner with Product on the channel revenue forecast. Track pacing against it, and make sure the team knows when we're off track and whyBuild and run the ecommerce roadmap. Prioritize initiatives by revenue impact across a multi-purpose site that serves DTC shoppers, Trade customers, service leads and Franchise OwnersManage the promo calendar and how promotions run online. Partner with Product and Finance to balance revenue goals with margin and brand experienceDrive conversion rate optimization across product sales and all lead formsBuild and run an ongoing A/B testing and experimentation program. Set hypotheses, run tests, read results and roll out the winnersOwn the Trade shopping experience and improve how Trade customers discover, order and reorderSupport the evaluation and launch of new sales channels, such as TikTok Shop and other emerging marketplacesHelp build the ecommerce function, including its processes, documentation and structure, as the channel scales Site Operations & Merchandising Manage daily website operations, including product and SKU setup, tagging, imagery, product detail pages and collection updates across all storesOwn merchandising: navigation, cross-sells, bundles and sets, and featured products aligned with launches and promotions. Use purchase data to inform how we merchandiseAudit the site regularly to make sure it's accurate. Fix broken links and verify inventory and pricing alignmentProactively improve product and service presentation and the overall customer journey Site Performance & SEO Own site performance, including page speed, core web vitals, mobile experience and accessibilityServe as one of the main contacts for our SEO agency. Own execution of on-site SEO across product pages, collections and site structure. Collaborate with the marketing team on content marketing initiatives Agency, Vendor & Technical Leadership Serve as day-to-day contact for our web development and UX agency. Prioritize tickets, manage scope and budget, track progress and make sure releases are on time and accurateHelp lead a full site re-platform, partnering with the agency on requirements, timeline and launchOwn the ecommerce app stack and vendor relationships. Evaluate, add and retire apps and integrations, and manage the costsCreate and maintain a QA process for all site updates, including checklists, testing protocols and release documentation. Keep release logs so the team can see what changed and whenTroubleshoot issues across our ecommerce tools and integrations, including Shopify, Thryv, Basin, Loop and Klaviyo. Coordinate directly with vendors when needed, and push for long-term fixes to recurring problemsMake sure the site's data layer, event tracking and analytics tags are accurate and consistent across all stores Franchise Owner Site Partner on improving the Franchise Owner shopping experience for all owners and their teamsManage the owner site experience and use data to improve it for better engagement and conversion Reporting & Insights Report on channel performance in sales, conversion, AOV and LTV. Turn the data into clear recommendations and next stepsPartner with our analytics support team on recurring reporting so your time stays focused on driving growth Cross-Functional Collaboration Work closely with the DTC Marketing Manager, who owns email, SMS and paid media. This role doesn't own those channels. It partners closely on them so acquisition, retention and site experience work togetherWork with Product on new product launches, product data, merchandising, pricing tests and forecastingWork with Operations, Supply Chain and CX on inventory syncs, stockouts, pre-orders and a smooth post-purchase experience Requirements Qualifications & Experience 5-7 years of ecommerce experience, including ownership of channel performance or revenue goalsShopify required. Shopify Plus preferredExperience managing a site with multiple functions or audiences, and setting priorities between them using dataExperience managing outside development, UX or SEO agenciesHands-on experience with A/B testing and conversion rate optimizationComfortable seamlessly moving between strategy and executionStrong project management and organizational skills; able to juggle multiple timelines and stakeholdersKeen eye for detail with proven ability to execute accurately and efficientlyExperience in a fast-paced or high-growth environment is preferred Bonus Skills Re-platform or migration experienceExperience with headless site structureBasic HTML/CSS for light troubleshootingFamiliarity with Polar, GA4 or similar analytics toolsExperience with Trade, wholesale or B2B ecommerceExperience launching on TikTok Shop or other social commerce channels Benefits The base salary range for this role is $95,000-$105,000 per year. Where you land in that range depends on your experience, skills and location. This role is also eligible for an annual performance bonus based on company and individual results. Benefits include medical, dental and vision insurance, 401(k) with company match, paid time off and paid holidays, flexible remote work, and an employee discount on NEAT products. Applications will be accepted through October 31, 2026.