Senior E-Billing Coordinator - New York, DC, Chicago, Dallas, Houston

Responsibilities

• Support all current and new e-billing implementation and ensure that all e-billing activity is aligned with the firm’s policies and procedures
• Support with the implementation of all current and new e-billing client platforms, including billing uploads to e-billing sites
• Assist with the Administration of e-billing data on required e-billing platforms
• Provide e-billing support to the billing team and other departmental accounting areas, manage issue resolution and LEDES billing format
• Review client billing guidelines and ensure that billing rates are reconciled accurately between the firm’s accounting systems and e-billing platforms
• Respond to requests for case estimates and provide budgets, forecasts and historical profitability
• Support process improvement and procedures for the e-billing function
• Resolve e-billing errors promptly for proper submissions according to client guidelines
• Validate set-up, maintenance, and resolution of electronic billing errors
• Manage the e-billing portion of the firm’s A/R, utilizing key e-billing systems
• Track status of invoices uploaded; identify all issues to address client deductions and other issues
• Contact clients to resolve billing issues that hinder payment of outstanding A/R
• Investigate rejections, short payments, or delayed payments for e-Bills and identify where timekeeper approval issues are hindering payment
• Review e-Bills: investigate lack of approval, lack of payment, or rejection against payment terms, engagement letters, etc.
• Absorb and respond to inquiries from clients regarding billing matters
• Work efficiently with Finance, Administrative Assistants, or Partners to resolve timekeeper approval issues
• Maintain and update client payment terms and ensure timely payment
• Assist with technical e-billing-related issues at the request of Finance, Administrative Assistants, or the Billing & Collections Managers on an ad hoc basis

Qualifications

• Minimum of six plus years’ of e-billing experience, (including tracking status, troubleshooting and working with clients’ staff to resolve problems) or comparable experience in a corporate legal billing unit
• Bachelor’s degree required
• Working knowledge of 3E and/or Aderant required
• Proficient in Microsoft Excel and Word
• Strong communication skills essential for interaction with other teams within the accounting department, the wider firm, and external organizations
• Knowledge of e-billing vendor software
• Ability to juggle multiple priorities and adopt a flexible and proactive approach to work