Senior Director, US Marketing Operations

Primary Responsibilities

• Enterprise Strategy, Operating Model, and Performance
  • Sets direction and owns the enterprise marketing operations operating model across brands and therapeutic areas
  • Builds and governs a multi-year capability roadmap to support launches and portfolio growth
  • Drives prioritization, metrics, and performance management across Marketing Operations
  • Advises senior leadership on operational performance, risk, and tradeoffs
• Promotional Review and External Engagement
  • Sets and scales the PRC/MLR operating model, including governance, capacity planning, vendor strategy, and SOPs
  • Owes enterprise KPIs and continuous improvement initiatives
  • Is accountable for sustained on-time performance, quality, surge readiness, and cross-brand prioritization
  • Sets enterprise governance for sponsorships and grants, ensuring consistent controls, portfolio visibility, and audit-ready processes
• Customer Engagement Programs
  • Owns portfolio-level governance for peer-to-peer education, including operating standards, compliance guardrails, and vendor oversight
  • Partners with Field leadership on execution cadence, capacity planning, and investment alignment
  • Oversees portfolio congress strategy and multi-brand operational integration
  • Owns enterprise meeting strategy (e.g., NSMs, POAs), including calendar governance, capacity planning, and cost and quality standards
• Print, Fulfillment, and Omnichannel Enablement
  • Owns enterprise print and fulfillment strategy, including vendor governance, risk mitigation, and cost-to-serve optimization
  • Establishes KPIs for content deployment, adoption, and content health
  • Guides cross-functional execution across Marketing, Medical, Legal, Regulatory, Compliance, IT, and Commercial Operations
• Educational and Skills Requirements
  • Bachelor’s degree in a relevant discipline required; Master’s degree preferred
  • 15+ years of progressive experience in pharmaceutical or biotechnology marketing operations, commercial operations, or related functions, or equivalent experience
  • Demonstrated experience leading enterprise- or portfolio-level operating models in highly regulated environments
  • Extensive experience with promotional compliance, governance, and risk management across multiple brands or therapeutic areas
  • Proven experience leading, coaching, and developing senior-level leaders and managers
  • Strategic, enterprise-level leader with the ability to define vision, set standards, and govern execution at scale
  • Strong judgment in navigating complex, ambiguous operational challenges while balancing speed, quality, and compliance
  • Able to influence senior leaders and executives through clear recommendations, data-driven insights, and thoughtful tradeoffs
  • Deep expertise in portfolio prioritization, capacity planning, and resource allocation
  • Strong understanding of cross-functional interdependencies and integrated commercial systems
  • Inclusive, values-driven leader who models accountability, collaboration, and continuous improvement

Pay

MA Pay Range: $224,000 - $290,000 USD