Senior Director, US Market Quality & Food Safety
About The Job
The QFS CBU US Market Senior Director is responsible for all market-related QFS topics and ensures that all market observations, preferences, and issues are efficiently channelled across different functions and stakeholders. The main purpose of this role is to protect brand equity through QFS in the market.
Responsibilities
Lead QFS compliance by evolving QFS regulatory requirements, Danone policies, and risk management standards.
Manage the Concession and Derogation Process for US + CA, staying updated on industry and local regulations changes and ensuring compliance through robust stakeholder engagement.
Collaborate with QiD teams to input key regulations and consumer criteria, ensuring successful product launches of fully compliant products that drive consumer satisfaction.
Report and escalate potential non-compliances, including authority and consumer group reports and publications.
Participate in CBU audits to identify gaps in QFS standards and close any gaps identified.
Ensure local implementation of Global Risk Management requirements.
Protect brand equity through QFS in the market.
Conduct Market Performance QFS assessments and Store Checks, ensuring performance is shared and follow-up actions are completed.
Escalate any market feedback indicating a product is or may become a quality or food safety risk to relevant stakeholders, adopting a speedy and proactive approach.
Ensure customer logistics issues are managed and on continuous improvement plans.
Implement secure systems for keeping and placing product in QC hold status, maintaining integrity until product is shipped to consumers, returned, or destroyed.
Ensure product traceability, withdrawal, and recall systems are effective.
Conduct training sessions for the sales team on quality and food safety standards and practices.
Lead by example with a servant leadership focus, enabling a culture of teamwork and trust across all teams.
Develop highly competent CBU QFS organizations that are technically capable of implementing strong consumer feedback management systems.
Drive overall performance in the region and input to Region QFS strategy.
Ensure transparency in reporting issues, KPIs, and QFS risks using the Danone systems and standards.
Escalate and manage issues and potential QFS risks timely, to appropriate stakeholders while fully securing product, brand integrity, and consumer safety.
Qualifications
Proven experience in Quality scope – with specific experience in Consumer Voice/Market Quality/Careline and Quality Risk/Compliance Management.
10-15 years of experience.
Skills
Mastery and globally recognized expertise in QFS systems and programs management.
Strong leadership to drive change within the organization.
Strong problem-solving skills and focus on enabling excellence in execution.
Facts and data-driven, with strong synthesis and analytical capabilities.
About You
Knowledge, Skills & Abilities:
Strong ownership and demonstration of Danone behaviors and values.
Proven strategic mindset with servant leadership in focus to enable functional teams for execution with excellence.
Excellent communication skills and leadership courage.
Strong leadership to drive change within the organization.
Strong problem-solving skills and focus on enabling excellence in execution.
Facts and data-driven, with strong synthesis and analytical capabilities.
Chief QFS Officer
US + CA Quality Leaders
SIA and Category teams
Logistics team
Regulatory teams
Careline Provider
Global Quality Stakeholders
Proven experience in Quality scope – with specific experience in Consumer Voice/Market Quality/Careline and Quality Risk/Compliance Management.
10-15 years of experience.
About Us
Life at Danone: With approximately 5,000 employees and 13 production locations across the U.S., our vibrant culture and endless growth opportunities are just a couple of the reasons our employees call themselves “Proud Danoners.” Learn more about Life at Danone. Our Brands: When you join us, you’ll work with some of the best-known food and beverage brands in the world, including Activia®, DanActive®, Danimals®, Dannon®, evian®, Follow Your Heart®, Happy Family® Organics, International Delight®, Light + Fit®, Nutricia ®, Oikos®, Silk®, So Delicious® Dairy Free, STōK® Cold Brew Coffee ®, Too Good & Co™, and YoCrunch®. Our Purpose: We’re committed to making a positive impact on our world. Rooted in our mission to bring health through food to as many people as possible, we’re proud to be the world’s largest B Corp. Learn more about our mission. Our Benefits: Our commitment to making the world healthier starts with our employees. Physical Wellbeing: We pay for the majority of your medical benefits – which include medical, dental and vision – with our competitive 80%/20% cost-sharing model. Mental Wellbeing: Danoners receive fitness discounts, unlimited flexible time off and hybrid work schedules. We also have a range of programs that support mental health and substance abuse. Financial Support: We offer a performance-based bonus, a 401(k) plan, tuition reimbursement, employee discount programs and voluntary perks. Family Care: We offer caretaker benefits, 18 weeks of parental bonding, fertility, surrogacy, adoption benefits and pet insurance. Learn more about our benefits. Equal Opportunity Employer: Danone North America is proud to be an Equal Opportunity employer. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial and/or local law. For our EEO policy statement and your EEO rights under law click here. California Data Privacy Law: For more information on how we handle your personal data, please see our Privacy Policy.