Senior Director, Technology Enablement (Infrastructure & Operations)

Responsibilities

• Implement, and manage core GxP/Qualified ITSM functions for the organization including requests, incident management, problem management, CAPA, Deviations, and Change Management
• Build an adaptive, continuously improving service desk team providing staffed coverage for standard Corcept Business Hours (US & EU) and 24/7 after-hours support
• Develop scalable desktop engineering team
• Develop cloud-focused infrastructure and networking groups
• Develop workplace applications team to support core IT Operations systems including, O365, Box, Okta, MDM, DocuSign and others
• Develop and maintain 3-year technology roadmaps, total cost of ownership and value realization models for core IT Operations systems
• Manage relationships with key technology vendors and research partners
• Champion the ITSM processes across the organization ensuring accurate and timely data and service delivery
• Collaborate with other IT teams in support of efficient hand-offs and overall communications
• Support and partner with the Vice President of IT, taking the lead on key initiatives

Requirements

Strong understanding of supporting qualified infrastructure and systems for Life Sciences industry

Record of delivering complex technology projects successfully addressing business needs

Strategic thinker with a passion for leveraging technology to solve business problems

Demonstrated ability to translate business growth, regulatory expectations, and operational risk into practical technology roadmaps, service models, and measurable execution plans

Strong understanding of building and operating a technology support function leveraging the ITIL 4 model for building quality processes into all areas of operations

Experience operating IT services in a regulated life sciences environment, including GxP, validated/qualified systems, audit readiness, change control, deviations, CAPA, and evidence-based operations

Qualifications

• BS/BA degree is required. Training or equivalent experience in IT or business management is beneficial but not required
• 12+ years of experience in life sciences with a focus on IT system delivery
• 5+ years of experience managing a Service Desk, IT Operations, and Infrastructure teams
• Excellent communication skills

Benefits

The pay range that the Company reasonably expects to pay for this headquarters-based position is $256,000 - $312,000; the pay ultimately offered may vary based on legitimate considerations, including geographic location, job-related knowledge, skills, experience, and education.