Senior Director, Technical Program Management

About the role

This position is open to both Flexible (Hybrid) and Remote. Flexible (Hybrid) positions require 2 days per week in a ServiceNow office. We have offices in several locations, including Santa Clara, CA, San Diego, CA, and Kirkland, WA.

Responsibilities

• Lead the delivery of complex product development programs that drive growth and operational excellence for APEX portfolio, in partnership with stakeholders at all levels.
• Identifies, prioritizes, and accelerates goal-oriented product development projects with measurable impact on revenue, market position, and competitive advantage — operating with speed and focus to deliver innovation at scale.
• Champion AI-native ways of working across the APEX Strategic Programs team — evaluating, adopting, and scaling AI tools that increase team throughput, reduce coordination overhead, and surface insights faster across complex program portfolios.
• Ensure programs are designed to deliver specific strategic outcomes – with metrics, milestones, and program structure to ensure successful execution.
• Develop trusted relationships with key customers, technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery.
• Establish governance frameworks and communication strategies to keep all stakeholders informed and engaged.
• Clearly communicate objectives, status, risks, and results to all stakeholders while collaborating with workstreams to resolve blockers.
• Achieve alignment with the broader business objectives and contribute to the overall success of the organization.
• Identify, assess, prioritize, and mitigate risks to meet program objectives.
• Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing etc.) to identify opportunities, unlock productivity, and accelerate execution.
• Lead consensus-building across teams and ensure surgical execution and handoffs to relevant stakeholders.

Qualifications

• 15+ years of work experience, preferably in Technical Program Management driving software product development efforts.
• Expertise in the enterprise software/ SaaS industry.
• High energy, disciplined execution skills, and willingness to do whatever it takes to deliver results.
• Ability to see the big picture while also being execution-oriented to improve operational excellence.
• Effective communicator (both verbally and in writing) who uses AI tools to draft, refine, and tailor communications — able to convey complex ideas clearly across executive and working-level audiences at speed.
• Experience in building trusting relationships and influencing others.
• Team player and self-starter who uses AI to stay ahead of complexity — comfortable directing AI agents, iterating on outputs, and operating with speed in ambiguous, high-stakes environments.

Pay

For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits.

Schedule

Flexible (Hybrid) positions require 2 days per week in a ServiceNow office.