Senior Director, Technical Program Management

About the Role

Partners with executive management and stakeholders to align priorities and goals using technical expertise in a fundamental engineering area or technical domain. Oversees and forecasts the scope, milestones, and objectives for each technical program, orchestrating collaboration across teams to drive successful delivery. Establishes vision and strategic direction for technical program improvement, embedding best practices into organization-wide initiatives to ensure long-term operational excellence and scalability.

Responsibilities

Must Have

• High-level knowledge in data center and network infrastructure.

Technical Management and Execution

• Oversees the delivery of products or services, ensuring compliance with third-party, security, export, accessibility, and legal requirements.
• Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility and testing requirements, and determine appropriate resources.
• Leads strategic oversight for critical security escalations, ensuring access to information, adjusting timelines, and communicating assessed risks and mitigation strategies to executives.
• Drives strategic forecasting of program demands and resource allocation, collaborating with stakeholders to validate predictions and optimize resource distribution.
• Evolves processes to enhance reliability, resilience, and scalability of products or services using cutting-edge technologies and best practices.
• Develops strategic priorities and plans for maintenance activities and ad-hoc maintenance.
• Utilizes technical expertise to identify and manage program dependencies and risks.
• Supports rapid response to escalations, coordinating within the group to assess risk, determine mitigation strategies, and execute resolutions.
• Defines global strategies for products, including transitions to Oracle Cloud infrastructure, positioning the organization for innovation.
• Establishes global delivery standards and guidelines aligned with Oracle best practices.
• Leads global initiatives through all phases of Implementation, Incident, Problem, and Organizational Change activities, including process automations.

Program Oversight

• Oversees guidance provided to team members to ensure excellence in managing customer interactions, service teams, and stakeholders.
• Forecasts scope, milestones, and objectives for each program, orchestrating collaboration to drive successful delivery.
• Scopes and refines key performance indicators (KPIs) and develops measurement methods to monitor, evaluate, and optimize group performance against goals (e.g., scope, timelines, deliverable quality).
• Drives a culture of collaboration and alignment of priorities, developing communication strategies with partners and customers to achieve group goals.
• Oversees strategies that streamline comprehensive program plans for technical, non-technical, and cross-organizational scope impacting products and business.
• Develops strategies to identify and mitigate barriers, including risks and issues in workflows, for program staff (e.g., development, quality assurance, customer success).
• Shapes long-term strategy for comprehensive program documentation (e.g., status reports, program plans), aligning with group objectives and business priorities.
• Engages with senior leadership to communicate program expectations, progress, and challenges, embedding program management best practices at all levels.
• Sets strategy for program governance meetings to ensure alignment across the organization and with senior leadership.
• Champions strategies to lead and direct global teams in achieving operational or functional goals, ensuring alignment with customer service level agreements (SLAs) and productivity targets.
• Oversees forecasting of program demands, funding, and resourcing to align with program goals.
• Sets strategy for change management initiatives, such as priority, scope, scheduling, or requirement changes.

Risk Management

• Oversees the development and execution of comprehensive risk mitigation strategies, driving alignment across multiple teams, departments, and senior leadership.
• Provides oversight on the analysis of costs, benefits, and return on investment (ROI) to optimize program outcomes and group success.
• Leverages technical expertise and resource options to champion seamless solution delivery and widespread adoption.
• Shapes group adoption strategies, influencing technical resource investments and executive stakeholders to drive long-term innovation and business transformation.

Process Efficiency

• Establishes vision and strategic direction for program improvement, embedding best practices into group-wide initiatives for long-term operational excellence and scalability.
• Oversees testing, implementation, and optimization of initiatives and solutions to achieve operational excellence and exceed business goals.
• Sets direction for optimizing methodologies to ensure seamless program execution, cross-functional collaboration, and exceptional team and program outcomes.
• Drives innovation through continuous improvement methodologies to ensure group-wide operational efficiencies.
• Shapes strategic decision-making by embedding data-driven processes into broader business operations.
• Provides strategic priorities for initiatives to advance solution availability, reliability, and security.
• Iterates processes based on feedback and KPIs, analyzing results through retrospectives.
• Reviews the definition of requirements and configurations of existing and new development tools in accordance with group goals and OKRs.

Collaboration and Program Leadership

• Leads meetings with senior leader stakeholders to align priorities, drive collaboration, and achieve program objectives.
• Consults and advises department leaders to improve teamwork, streamline processes, and enhance operational efficiency across the group.
• Shares program updates and plans with senior leader stakeholders, communicating complex information to drive informed decision-making.
• Enhances stakeholder engagement to inform and shape decision-making, improving program execution across the group.
• Guides programs and initiatives to improve group efficiency, setting strategic direction for teams.
• Identifies areas for improvement, develops and executes comprehensive change management strategies, and ensures successful adoption of new processes or systems.
• Advises on the development and execution of strategic plans and initiatives aligned with group goals and objectives.
• Ensures program teams and stakeholders are aligned with program goals, motivated, and addresses conflicts and issues.

Data and Analysis

• Oversees the execution of reporting and analytics initiatives to enhance group-wide program execution.
• Aligns efforts across the group to drive consistency in solving highly complex problems impacting program success, including adherence to SLAs.
• Conducts analysis (e.g., competitive, trend, KPI) to drive data-informed decisions supporting program goals, presenting findings to stakeholders.

Stakeholder Engagement

• Fosters strategic relationships with internal Oracle teams worldwide to ensure a collaborative approach to achieving organizational objectives and customer success.
• Champions commitment and partnership within customer organizations, influencing at high levels to align Oracle’s offerings with customer strategies.
• Promotes high-level collaborations with customer counterpart leads for continuous review and strategic improvements.
• Ensures proactive engagement and solution-driven approaches to drive strategic alignments with global customer needs.
• Develops and presents high-level strategies to mitigate risks to customer satisfaction, assessing mitigation efforts and their impact on broader objectives.
• Oversees strategic alignment of varied priorities and existing Oracle commitments to ensure optimal coverage and response to customer needs with minimal risk to programs.

Core Responsibilities

• Provides strategic oversight on the management and execution of large-scale projects or initiatives, monitoring timelines, deliverables, and budgets to ensure success.
• Sets strategies for delegating work, setting priorities, and aligning projects with business needs.
• Drives the strategic planning process across teams, providing guidance on resources or timelines in anticipation of changes.
• Sets strategic direction for collaborating with cross-functional teams to ensure alignment of expectations and objectives.
• Drives a culture of teamwork, empowering teams to build and maintain partnerships with business leaders, stakeholders, and customers.
• Promotes a culture of transparency and inclusivity where all voices are valued and respected.
• Develops and implements strategies for specialized, advanced problem-solving efforts, serving as an escalation point for highly complex operational or technical issues.
• Oversees teams leveraging innovative techniques to address significant ambiguous issues, identify root causes, and prevent recurrence.
• Champions continuous learning to maintain cutting-edge skills and influence organizational best practices.
• Inspires teams to build and maintain expertise in relevant areas by proactively monitoring emerging trends and technologies.