Senior Director, Technical Delivery Services - Evinova

Why This Role Exists

Evinova operates two distinct technical delivery tracks: eCOA delivery and SaaS delivery. eCOA delivery runs at significant scale, spanning study configuration, licensing, translation, and the full lifecycle of regulated clinical trials. SaaS delivery is the growth engine, bringing AI-native study design and portfolio management products to market at pace. Both tracks require clinical rigour, platform fluency, and an absolute intolerance of inefficiency. This role leads both.

Technical Delivery Leadership

Lead all technical delivery across eCOA and SaaS product lines, owning delivery quality, compliance, and timelines from study start-up through debut and maintenance. Set the delivery operating model across both tracks, defining standards, entry/exit criteria, and governance that scale without linear headcount growth. Drive the organisation toward weeks-not-months eCOA study start-up, deploying automation and repeatable frameworks to compress cycle time while maintaining GxP compliance. Own delivery model decisions: define when a service should be run in-house, automated, or transitioned to a managed service provider, and complete those decisions.

eCOA Delivery

Accountable for configuration, validation, testing, and study maintenance across the eCOA portfolio, ensuring delivery meets quality, timeline, and regulatory commitments. Own the eCOA licensing model: manage relationships with instrument copyright holders, drive licensing efficiency, and scale the process to support growing study volumes. Lead vendor management, quality governance, and the commercial and operational decisions that determine whether translation is insourced, outsourced, or automated. Define and enforce release governance standards for eCOA, working cross-functionally with Product and Engineering to ensure patient safety controls are embedded in every release cycle.

SaaS Technical Delivery

Build and lead SaaS technical delivery capability from the ground up, covering study design and portfolio management products across all active external engagements and the flagship AZ programme. Define the deployment and onboarding model for SaaS products, including configuration, data integration, UAT management, and hypercare, calibrated to different customer tiers and deployment types. Establish clinical data standards expertise within the SaaS delivery team, ensuring the team can govern conformance, validate model inputs, and support customers through complex data integration challenges. Own the technical resolution of customer concerns and critical delivery issues across SaaS engagements, with accountability for root cause analysis and permanent fix.

Efficiency and Automation

Identify and implement efficiency opportunities across the technical delivery function, including tooling investment, process redesign, AI-assisted configuration, and managed service transitions where appropriate. Actively use AI tooling to accelerate delivery workflows, and hold the team to the same standard: AI literacy is a core operational requirement, not a differentiator. Build the capability and commercial cases as needed, positioning Evinova to monetise delivery efficiency with external customers.

People and Capability

Lead a geographically distributed delivery organisation of approximately 70 people across eCOA and SaaS technical delivery tracks, with multiple direct reports at senior manager and director level. Set clear performance expectations, build capability in the team, and create career pathways that retain delivery talent as the organisation scales. Own talent acquisition for the technical delivery function, working to define the right profiles and source from relevant AI-native SaaS and life sciences talent pools. Cross-functional and customer partner closely with Product and Engineering to translate roadmap changes into delivery impact, and feed operational insight back to build platform development priorities. Sponsor governance forums and account reviews. Expected direct senior customer engagement and on-site presence as required. Represent Technical Delivery Services in Evinova leadership discussions on capacity, investment, and the commercial delivery model.

Essential Requirements

• Bachelor's Degree
• Minimum 10+ years of experience
• Demonstrable track record of compressing eCOA or digital clinical trial study delivery from months to weeks through process, automation, or operating model change
• Hands-on experience leading a SaaS technical delivery function in a clinical / digital health environment
• Demonstrable understanding of eCOA licensing and/or translation management at an operational and commercial level
• Prominent ability to assess delivery activity and make a sound, commercial decisions about delivery model and execution
• Active and demonstrable AI tooling use as part of day-to-day delivery practice

Annual Base Pay

The annual base pay for this position ranges from $184,312.00 - $276,468.00 USD. Annual. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles).

Benefits

• A qualified retirement program [401(k) plan]
• Paid vacation and holidays
• Paid leaves
• Health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans

Additional Details

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.