Senior Director, Strategy, Operations & Transformation

About the role

The Senior Director, Strategy, Operations & Transformation, plays a pivotal role in shaping ADP's global product and technology strategy. Reporting directly to the executive leadership team, they drive strategic initiatives, streamline operations, and ensure alignment across ADP's global product portfolio.

About Global Product and Technology Group

ADP’s GPT organization is the engine of ADP’s digital and innovation agenda. It brings together three core pillars: Product Excellence, Technology Excellence, and Breakthrough Innovation. These groups define how ADP imagines, builds, operates, and evolves the products and platforms used by millions of clients and workers worldwide.

Strategy, Operations & Transformation (SOT) Group

The SOT organization sits at the center of GPT’s operating model and serves as the connective tissue across its diverse portfolio. Its mission is to shape GPT’s long-term strategic direction, strengthen operational excellence, accelerate execution velocity, and lead enterprise-level transformation initiatives that reinforce ADP’s digital edge.

What We Do

• Work closely with GPT Executive Leadership, Corporate Strategy, Finance, Product, Engineering, Data Solutions, Innovation Labs, Ventures, and Marketplace teams to:
• Define GPT’s multi-year strategic ambition and annual priorities
• Lead GPT-wide strategic initiatives and transformation programs
• Improve operational clarity, efficiency, transparency, and execution discipline
• Prepare and manage updates for the Executive Committee (XCOM) and ADP Board of Directors
• Partner to drive and help orchestrate the annual GPT Product Planning process and cycle
• Craft and shape key executive leadership presentations and updates and communicate the GPT vision and story
• Enable data-driven decision-making through insights, KPIs, analytics, and performance frameworks
• Build governance systems, operating rhythms, and execution mechanisms that scale across GPT
• Support the enhancement of existing products and the pursuit of new growth through innovation, partnerships, and ventures activity
• Partner with colleagues across GPT and overall ADP to generate insights and improve cross-functional collaboration

Responsibilities

• Create and drive GPT’s SOT group’s strategic agenda, driving enterprise-wide transformation and operational excellence at scale
• Partner with executive leadership to define GPT’s long-term vision, align cross-functional teams, and accelerate innovation and execution velocity across Product Excellence, Technology Excellence, and Breakthrough Innovation
• Drive enterprise-wide strategic initiatives and transformation programs with significant business impact
• Shape GPT’s future-of-work strategy and long-term innovation roadmap
• Represent GPT’s strategy and transformation efforts to ADP’s Executive Committee and Board of Directors
• Oversee multiple complex workstreams, ensuring alignment, delivery, and value realization
• Drive continuous improvement of operating models, governance systems, and execution mechanisms across GPT
• Champion data-driven decision-making through advanced KPIs, analytics, and performance frameworks
• Identify and unlock opportunities to improve process efficiency and effectiveness in close collaboration with functional partners
• Build strong partnerships across Product, Technology, Data Solutions, Ventures, Innovation Labs, Marketplace, and corporate functions
• Lead communication of GPT’s vision, strategy, and progress to diverse stakeholders
• Influence senior leaders and teams without direct authority to foster alignment and collaboration
• Proactively manage risks, dependencies, and organizational barriers to transformation

Requirements

• 8–10+ years of progressive experience in strategy, operations, transformation, or related fields within technology-driven organizations
• At least 3–5 years of management consulting experience (MBB, Big Four, or equivalent strategy boutique), or significant experience in a corporate strategy or internal strategy function within a large, complex organization
• Demonstrated success leading and influencing others in large-scale, cross-functional strategic programs and driving enterprise-wide transformation
• Prior experience leading and developing high-performing teams, setting priorities, and delivering measurable business outcomes
• Exceptional problem-solving and analytical skills, with the ability to structure ambiguity, synthesize complex data, and generate insights-driven recommendations
• Strong stakeholder management and relationship-building capabilities, with the ability to influence senior leaders and drive alignment across executive, technical, and operational teams
• Significant senior leadership exposure, including preparing executive-level materials, presenting strategic recommendations, and facilitating decision-making forums
• Deep expertise in operational excellence, governance frameworks, and data-driven performance management
• Excellent communication and presentation skills, with the ability to craft compelling narratives for diverse audiences
• Strong business acumen with an understanding of the intersection between strategy, operations, and technology
• Bachelor’s degree in a business or technology-related field (e.g., Business, Engineering, Computer Science, Information Systems); MBA strongly preferred
• Preference for candidate with knowledge and prior experience with cloud, AI tools, and use in transformation / operations, and the technology vendor ecosystem

Benefits

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off

Pay

USD $141,900.00 - USD $349,500.00 / Year*

Schedule

N/A

Qualifications

N/A

Skills

N/A

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off