Senior Director, Segment Head

How You’ll Make an Impact

You’ll be responsible for leading and scaling the growth of the Fitch Solutions business through a consultative, account management–led approach—anchored in strong client relationships, rigorous renewal discipline, and thoughtful expansion planning.

Segment & Commercial Leadership

• Own the North American Regional Banks segment strategy: account coverage model, client engagement standards, retention risk management, and growth priorities.
• Build a culture of accountability aligned to the Commercial organization’s principles (e.g., “Own Your Outcomes,” “Know Your Customer,” “Be Data Driven”).
• Serve as an internal voice of the segment—sharing market feedback to inform product positioning, packaging, and commercial priorities.
• Translate firm-wide commercial priorities into clear segment-level objectives, operating rhythms, and success metrics for the team.

Renewal Excellence & Retention Management

• Accountable for renewal outcomes across the segment, ensuring the team consistently executes a disciplined, client-centric renewal process aligned with company goals.
• Set expectations, cadence, and governance for the renewal motion, including renewal calendars, risk identification, action planning, executive-level coverage, and clear escalation paths.
• Ensure the team leads contract negotiations effectively, providing guidance and escalation support on complex or high-risk renewals.
• Drive consistent best practices across the segment for multi-year renewals, price realization, and enterprise-wide relationship coverage.
• Monitor renewal health, risks, and performance trends, intervening where necessary to unblock issues and ensure predictable retention and renewal outcomes.

Expansion & Cross-Sell Growth

• Ensure the team effectively positions and expands adoption of the full Fitch Solutions portfolio across the segment, including:
• Credit research, investment recommendations, and fixed income data services across IG, HY, Structured Finance, and Loans
• Credit risk solutions supporting counterparty risk workflows
• Industry and country macro research and data
• Sustainability insights across securities, entities, and countries

People Leadership & Team Development

• Provide inspirational leadership, coaching, and performance management to a team of account managers, building a culture of peak performance, continuous development, and client-first execution.
• Hire, onboard, and develop talent; create repeatable playbooks for renewal management, account planning, and executive engagement.
• Set clear performance expectations and success measures for the team, holding direct reports accountable for outcomes across retention, expansion, and client engagement quality.

Operating Cadence, Forecasting & CRM Discipline

• Institute structure and guidance around best practices and CRM adoption to improve visibility, data quality, and decision-making.
• Engage in territory/account planning, including organizational mapping, using available data to develop informed strategies.