Senior Director, Sales Operations – AMER

Location: San Antonio, United States of America | Function: (DEAI HV) Sales Operations

About the role

We are seeking a high-impact Senior Director of Sales Operations for the AMER region to lead operational planning, forecasting, and execution excellence across our regional sales organization. This role serves as a strategic business partner to AMER leadership and global sales operations, driving go-to-market efficiency and data-informed decision-making. The ideal candidate brings a proven track record in enterprise technology, deep experience managing complex international sales organizations, and the ability to operate seamlessly between strategic leadership and hands-on execution. This position plays a key role in advancing our transformation from a traditional enterprise storage vendor to a next-generation hybrid cloud and services provider.

Responsibilities

• Lead and manage the AMER sales operations function, including GTM planning, forecasting, quota deployment, operational cadence, and executive reporting.
• Drive a highly accurate forecasting process; lead account and territory planning aligned with growth objectives and capacity models.
• Act as the operational advisor to AMER sales leadership and a key liaison to Finance, HR, Marketing, and Product to ensure cross-functional alignment and execution.
• Champion the adoption of global BI and analytics platforms (e.g., Forecast 360, Rep 360) to enable data-driven decision-making and performance optimization.
• Provide oversight of deal desk operations, pricing governance, and approval processes to balance agility with compliance.
• Build, mentor, and develop a small, high-performing regional Sales Operations team, fostering a culture of accountability, agility, and continuous improvement.
• Drive consistency in business cadence across forecasting, QBRs, pipeline reviews, and performance management.
• Collaborate with global Centers of Excellence to enhance processes, leverage shared services, and implement best practices for operational scalability.
• Ensure that regional go-to-market plans and operational decisions reflect the unique dynamics of the AMER market while aligning with global strategies, systems, and governance frameworks.

Qualifications

• 10–15 years of experience in Sales Operations, Business Operations, or Strategic Planning roles within enterprise B2B technology companies (storage, infrastructure, or SaaS preferred).
• Demonstrated success leading operations across diverse AMER markets with a deep understanding of regional commercial and cultural nuances.
• Proven expertise in forecasting, GTM planning, quota design, and analytics.
• Hands-on leadership experience managing a lean, high-impact team and collaborating effectively across global functions.
• Advanced proficiency with CRM and BI tools (e.g., Salesforce, Power BI, Tableau) and the ability to synthesize data into actionable, executive-level insights.
• Exceptional communication, influence, and stakeholder management skills, with demonstrated success engaging senior leadership.
• Bachelor’s degree in Business, Finance, or a related field; MBA or equivalent experience preferred.

Benefits

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.