Senior Director, RPA

About the Role

The Senior Director of Robotic Process Automation is responsible for leading and scaling the organization's RPA center of excellence within a healthcare and life sciences environment. This role provides strategic direction, operational oversight, and people leadership to grow a high-performing automation team that delivers measurable business value across clinical, administrative, and operational functions.

Responsibilities

• Strategy & Program Management
  • Develop and execute an RPA roadmap aligned to enterprise digital transformation objectives
  • Establish and maintain an RPA governance framework including prioritization, standards, change management, and risk controls
  • Define and track key performance indicators (KPIs) including FTE savings, bot uptime, ROI, and delivery velocity
  • Report program performance and strategic recommendations to senior and executive leadership
• Delivery & Operations
  • Oversee end-to-end delivery of automation projects from intake through deployment and steady-state operations
  • Maintain and improve the reliability and performance of the existing production bot automation population
  • Ensure all automations comply with HIPAA, SOC 2, and organizational security and audit requirements
  • Partner with IT, cybersecurity, and compliance to support system access, infrastructure, and change management processes
• People Leadership
  • Recruit, develop, and retain a team of RPA developers, coordinators, and business analysts
  • Set clear performance expectations, conduct regular reviews, and support career development planning
  • Foster a team culture centered on continuous improvement, accountability, and innovation
  • Drive automation awareness and capability building across business stakeholder teams
• Vendor & Stakeholder Management
  • Manage relationships with RPA platform vendors (e.g., UiPath)
  • Collaborate with revenue cycle and denial management leaders to identify and prioritize automation opportunities
  • Oversee vendor contracts, licensing, and platform roadmap alignment

Qualifications

• Minimum Qualifications
  • Bachelor’s degree in computer science, information systems, engineering, or a related field; or equivalent professional experience
  • 10 or more years of experience in RPA process automation, digital transformation, or enterprise technology
  • 5 or more years of people management experience, including direct management of technical staff
  • Demonstrated experience scaling an RPA program or center of excellence in a regulated industry
  • Proficiency with the RPA platform (UiPath)
  • Working knowledge of HIPAA and healthcare data governance requirements
  • Strong written and verbal communication skills with the ability to present to executive audiences
• Preferred Qualifications
  • Master's degree or MBA
  • RPA platform certification (UiPath, Automation Anywhere, or equivalent)
  • Experience with Epic, Cerner, or other major EHR platforms
  • Familiarity with AI/ML tools, NLP, or document intelligence solutions used in automation workflows
  • Background in Lean, Six Sigma, or other process improvement methodologies

Core Competencies

• Strategic Thinking — Translates organizational goals into actionable automation programs
• Leadership — Inspires, develops, and retains high-performing technical teams
• Results Orientation — Drives delivery against timelines, budgets, and quality standards
• Communication — Presents complex technical concepts clearly to non-technical stakeholders
• Collaboration — Builds strong cross-functional partnerships across the organization
• Problem Solving — Approaches ambiguous challenges with structure and creativity

Working Conditions

This position operates primarily in a remote setting. The role may require occasional travel to organizational facilities or vendor sites. Extended hours may be required during critical project phases or system incidents.

Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

Physical Demands

• Occasionally required to move around the work area
• Sit for extended periods
• Perform manual tasks
• Operate tools and other office equipment such as computers, peripherals, and telephones
• Extend arms, kneel, talk, and hear

Mental Demands

• Follow directions and collaborate with others
• Handle stress effectively

Work Environment

The noise level in the work environment is usually minimal.