Senior Director, Revenue Growth & Analytics

What You'll Do

• Field Operations Leadership
  • Lead and develop the Field Operations organization, providing strategic direction, mentorship, and operational leadership to enhance the team's effectiveness and business impact.
  • Serve as the senior Field Operations leader, establishing best practices, scalable processes, governance frameworks, and performance management capabilities across the commercial organization.
  • Elevate the current Field Operations function by introducing advanced analytical capabilities, forecasting discipline, commercial planning processes, and operational excellence methodologies.
  • Partner closely with Commercial Leadership to align operational priorities with business objectives and revenue growth strategies.
  • Build organizational capabilities across Field Operations, reporting, analytics, territory planning, incentive support, and commercial effectiveness.
  • Coach and develop team members while fostering a culture of accountability, continuous improvement, innovation, and customer focus.
  • Drive alignment across Field Operations, Commercial Technology, Marketing, Finance, Customer Experience, and Medical Affairs to ensure cohesive execution of commercial priorities.
  • Drive Revenue Growth Through Analytics & Insights
    • Identify, quantify, and operationalize the key drivers of commercial growth across CareDx's product portfolio.
    • Develop analytical frameworks that connect commercial activities, customer engagement, and field execution to measurable revenue outcomes.
    • Translate complex data into actionable business recommendations and growth strategies.
    • Support Annual Operating Plan (AOP) development, long-range planning, and go-to-market strategies.
    • Identify and prioritize growth opportunities across key accounts, market segments, testing services, enterprise customers, and emerging markets.
  • Forecasting & Revenue Intelligence
    • Own the development and enhancement of forecasting methodologies and predictive revenue models.
    • Establish a Revenue Intelligence framework that provides visibility into commercial performance, market opportunities, and growth drivers.
    • Build predictive analytics, leading indicators, and scenario-planning models that improve forecast accuracy and executive decision-making.
    • Evaluate commercial risks and opportunities through data-driven analysis and business modeling.
    • Develop executive dashboards and scorecards that provide real-time insights into commercial performance.
  • Optimize Commercial Productivity & Field Effectiveness
    • Develop commercial productivity models that measure the impact of field activities, engagement strategies, and resource deployment.
    • Drive optimization of:
      • Territory design and alignment
      • Account segmentation strategies
      • Go-to-market deployment models
      • Resource allocation and investment decisions
      • Cross-functional customer engagement approaches
      • Incentive compensation design and evaluation
    • Measure the effectiveness and ROI of commercial initiatives, marketing programs, customer engagement strategies, contracting efforts, and operational investments.
    • Partner with field teams to continuously improve execution and commercial effectiveness.
  • Lead Commercial Technology Field Optimization
    • Serve as the business liaison and strategic advisor to CareDx's commercial technology ecosystem.
    • Develop and execute a multi-year commercial systems roadmap aligned with organizational growth objectives.
    • Lead the evaluation, design, implementation, and optimization of a fully integrated commercial enablement technology stack.
    • Drive CRM platform optimization and user adoption initiatives.
    • Partner with commercial stakeholders to translate business needs into scalable technology solutions.
    • Evaluate emerging technologies, AI-enabled capabilities, and commercial platforms that improve field effectiveness and customer engagement.

What You'll Bring

• Required Qualifications
  • Bachelor's degree required; advanced degree preferred.
  • 10+ years of progressive leadership experience in Field Operations, Revenue Operations, Field Operations, Commercial Excellence, Business Intelligence, or related functions.
  • Proven success leading and transforming Field Operations and Field Operations organizations within high-growth healthcare, diagnostics, biotech, med-tech, or pharmaceutical environments.
  • Demonstrated ability to build, mentor, and scale high-performing teams while elevating organizational capabilities.
  • Experience serving as a trusted advisor to executive leadership on commercial strategy, incentive compensation, go-to-market readiness, revenue growth, forecasting, organizational design, and operational effectiveness.
  • Deep expertise in Salesforce strategy and commercial business intelligence technology platforms.
  • Proven success building commercial analytics, forecasting, revenue intelligence, and performance management capabilities.
  • Strong understanding of Field Operations, customer engagement strategies, and commercial effectiveness programs.
  • Demonstrated ability to lead large-scale cross-functional initiatives and technology transformations.
  • Expertise in data visualization, reporting, business intelligence, and advanced analytics tools including Power BI, Tableau, and advanced Excel.
  • Exceptional communication, executive presentation, and stakeholder management skills.
  • Travel requirement is minimum of 20%.