Senior Director, Renewals and Retention

For our client, we are seeking a Senior Director, Renewals and Retention to join the team of a leader in the Information Technology space. This leader will own the renewals and retention strategy for a large-scale customer base, with a strong focus on improving gross retention and reducing churn. The role will drive operational discipline across the renewals process, aligning people, workflow, and governance to create a more scalable and predictable customer lifecycle. This position also partners closely with senior customers and internal stakeholders to shape commercial outcomes as the business evolves. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $133,700 – $173,800 annually Responsibilities Assess and redefine the current renewals strategy and lead its end-to-end execution Establish processes and governance to enhance renewal scalability and predictability Directly address and reduce churn through deliberate negotiation strategies Transform strategy into operational changes in team structure and workflow Build metrics to evaluate the success of renewal transformations Lead organizational change aligned with product and market evolution Engage with senior customers on complex renewals while developing tailored strategies Qualifications 12+ years of experience in renewals, customer success, revenue operations, or related leadership roles Transformational leadership experience in large-scale renewals or commercial organizations Proven record of rebuilding a renewals organization with measurable improvements in retention metrics Deep understanding of factors influencing gross retention performance Experience leveraging automation, AI, and data for customer segmentation and risk identification Strong grasp of pricing, packaging, and bundling strategies Ability to lead change and maintain high engagement levels during transformations Benefits Medical, dental, and vision insurance Remote-flexible workforce Wellness programs 401(k) program with employer match Flexible paid time off Generous parental leave Donations for Doers Pet insurance, legal and identity protection Tuition reimbursement program Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.