Senior Director, Relationship Management
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
About the role
As Senior Director, Relationship Management, you will lead relationship management strategy for a large portfolio of financial institution clients. You will work with executive leaders across Sales, Product, Operations, Solution Consulting, and Client Delivery to strengthen client relationships, support retention, and identify growth opportunities. Your leadership will help align client objectives with enterprise solutions that support long-term business performance.
Responsibilities
- Lead, coach, and develop Relationship Managers and senior client-facing leaders responsible for strategic account management, client retention, revenue growth, and client satisfaction.
- Establish portfolio strategies that support sustainable revenue growth, relationship expansion, retention improvement, and increased wallet share across assigned markets.
- Build executive-level client relationships and serve as a strategic advisor on business challenges, transformation initiatives, and long-term growth opportunities.
- Partner with leaders across Sales, Product, Operations, Solution Consulting, and Client Delivery to align client needs with enterprise solutions and business objectives.
- Oversee complex contract negotiations, renewals, and commercial discussions for high-value or strategically significant client relationships.
- Analyze portfolio performance, industry trends, client health indicators, and financial metrics to identify risks, opportunities, and strategic actions.
- Lead workforce planning, succession planning, talent development, and organizational effectiveness initiatives to strengthen team performance and leadership capability.
Requirements
- 12+ years of experience in relationship management, account management, sales, banking, financial services, or financial technology with responsibility for strategic client leadership, revenue growth, and portfolio management.
- 8+ years of experience managing and developing teams, including performance management, succession planning, talent development, and organizational leadership.
- Experience managing executive-level relationships within financial institutions or related industries and influencing senior decision makers.
- Experience leading complex contract negotiations, renewal strategies, and commercial discussions for large or strategically important client relationships.
- Experience leading cross-functional initiatives involving sales, product management, operations, implementation, and executive stakeholders.
- Ability to analyze business performance, identify market opportunities, and develop strategic growth plans using portfolio, client health, and financial metrics.
- Bachelor’s degree or higher in Business Administration, Finance, Management, or a related field, or equivalent combination of education, related experience and/or military experience.
- Travel: This role requires frequent travel (50%+).
- Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas