Senior Director, Regional Lead (Midwest Region)

About the Role

As the Senior Director, PX Region Lead, you will serve as a strategic regional owner accountable for driving the delivery, performance, and scalable execution of Genentech's patient support and navigation services across your assigned territory for the entire portfolio.

Responsibilities

• Oversee day-to-day operational performance, service quality, throughput, and cross-portfolio support for complex patient and provider access/reimbursement challenges.
• Lead, coach, and develop a large, distributed regional team of Team Leads and Patient Navigators, setting performance expectations aligned to key patient outcomes and enterprise KPIs.
• Ensure the regional PX team has deep expertise and understanding of their aligned local healthcare ecosystem.
• Own the successful regional rollout and implementation of new product launches, patient support service programs, and technology enhancements.
• Partner closely with regional Customer Engagement (CE) team and ecosystem stakeholders to address regional patient and provider barriers.
• Cultivate and sponsor a community of practice across regionally aligned leaders to share operational best practices and ensure consistent execution across regions.
• Leverage deep regional market insights, payer dynamics, and provider ecosystem knowledge to inform patient support interventions and enterprise strategy.
• Drive change leadership and maintain a culture of psychological safety, resilience, and accountability to prevent burnout and ensure sustained impact.

Qualifications

• Hold a Bachelor's degree in a related field (e.g., business, healthcare management, public policy) or equivalent experience (advanced degree preferred).
• Bring 12-15 years of experience in healthcare, patient services, reimbursement, or related roles within pharmaceutical, biotechnology, or healthcare organizations.
• Possess 5+ years of direct people leadership experience, including a demonstrated ability to lead large, distributed teams and manage managers.
• Demonstrate deep knowledge of healthcare market dynamics, reimbursement processes, and patient access challenges within the assigned region.
• Show proven capabilities in change leadership, cross-functional influencing, coaching, and leveraging data/technology to improve patient outcomes.

Preferred Qualifications

• Master's degree or MBA in Healthcare Administration, Public Health, Business, or a related discipline.
• Proven track record leading large-scale contact center operations, patient navigation hubs, or field-based patient support teams in specialty therapeutic areas.
• Deep familiarity with regional payer policies, specialty pharmacy workflows, and account-based customer engagement models.

Location

This role is based in Full-Time Remote, within a 100-mile radius from Overland Park/Kansas City KS/MO. No relocation benefits are available for this posting.

Pay

The expected salary range for this position based on the primary location of Overland Park/Kansas City KS/MO is $170,800 - $317,300. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.