Regional Director, Midwest

About the role

We are seeking an experienced and hands-on Regional Property Manager to oversee approximately 1,200 market-rate units throughout the Midwest.

Responsibilities

• Facilitate optimum performance of the property in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements and information reporting
• Enforce zero delinquency policy and maintain delinquencies below established budgeted goal
• Cook staff schedules, supervise all site staff, inspect staff work and provide direction to ensure proper and timely execution of all operational responsibilities
• Supervise and coordinate with maintenance staff and vendors
• Implement preventive maintenance programs
• Ensure high occupancy levels and strong resident relations
• Oversee move-ins and move-outs and related documentation is completed
• Prepare and manage the property’s annual budget, ensuring financial goals are met and expenses are controlled
• Ensure timely rent collection, manage late fees or payment plans, implement cost-control strategies, evaluate vendor contracts, and negotiate service agreements to maintain profitability
• Develop and execute marketing strategies to attract qualified residents
• Organize and oversee resident events
• Maintain competitive properties and industry trends
• Handle evictions in compliance with applicable laws
• Meet or exceed budgeted Revenue, Expense, NOI & Cash Flow
• Manage all capital projects as budgeted and approved by ownership
• Review all business plans and logs prepared for each property with special focus on any under-performing properties, monitor results and hold managers accountable for meeting goals
• Oversee applicant qualifying responses including applicant interviews, application processing and each lease renewal to ensure timely completion
• Regularly inspect and manage property curb appeal and product quality and quantity levels to meet Sterling standards and timelines

Qualifications

• 8+ years residential property management experience with at least 4 years multi-site/regional oversight (4+ communities)
• Proven success in market-rate, lease-ups, and managing Class A, B, and C communities
• Strong business acumen with measurable results in operational and financial performance
• Bachelor’s degree strongly preferred (Business, Real Estate, or related field)
• Real Estate License preferred (or ability to obtain)
• Industry credentials strongly valued (CPM®, ARM®, HCCP, LIHTC credentials, NAA certifications)
• Expertise in budgeting, forecasting, data analysis, and financial reporting
• Minimum of 5 years’ management experience in residential property management
• Excellent interpersonal relations, communicative skills and a customer-focused service orientation
• Knowledge in Microsoft Office programs (Word, Excel, Outlook) required

Other requirements

• Must be able to pass a drug test, driving record, credit check, criminal history, and background checks prior to employment with Sterling Management Ltd.
• Physical Demands: Ability to read and comprehend moderately complex documents, verbally and in writing communicate information and ideas so others will understand, operate a computer and other office productivity equipment, occasionally lift, carry and/or move up to 25 pounds, occasionally bend, stoop, and reach, occasionally travel to different work sites via personal automobile, rental car, airplane and other public transportation modes on occasion as needed.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account
• Group Life Insurance
• Voluntary Life Insurance
• Short Term Disability
• Long Term Disability
• Supplemental programs
• 401(k) Retirement Savings Plan
• Employee Assistance Plan
• Paid Time Off
• Paid holidays
• Volunteer time