Senior Director, Regional Healthcare Facilities
About the role
The Senior Regional Director of Healthcare Facilities, or Support Services Administration Officer (SSAO), for the Georgia market serves as JLL's senior-most operational leader accountable for directing, overseeing, and controlling medical center operational activities across the entire GA portfolio. This strategic Senior Director position ensures reliable, cost-effective, and efficient delivery of quality and accessible ancillary operational services with a focus on enhancing member satisfaction, growth, and retention across a matrixed shared service organization.
Responsibilities
Builds and maintains strategic partnerships with client medical center and medical group executive leadership, operational leaders, clinical leadership, real estate teams, and regional executives to drive annual and long-term strategic planning.
Serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.
Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization.
Models and drives continuous learning; stays current with industry trends, benchmarks, and best practices; acts as a thought leader sharing insights within and across teams to drive improvement.
Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provides open feedback and coaching to foster performance improvement.
Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives.
Guides when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
Oversees the operation of multiple units and/or departments by identifying member and operational needs.
Translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies.
Delivers JLL's service delivery vision and associated strategies in the assigned Market, including planning and executing agreed-upon service levels, KPIs, and performance metrics.
Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making.
Manages escalation protocols and serves as executive-level point of contact for critical issues or strategic initiatives.
Proactively identifies opportunities to enhance service delivery, reduce costs, and improve operational efficiency across the portfolio.
Coordinates across multiple service lines (Clinical Technology Management, Security Services, Healthcare Continuity Management, Facilities Capital Program, Real Estate, and Enterprise Administrative Office Services) to deliver seamless, integrated facilities solutions.
Ensures consistent delivery of plant operations, facility maintenance, environmental services, nutritional services, retail food services and vending, move and space management, and parking operations across the entire portfolio.
Uses cutting-edge knowledge in facilities management professional fields to drive resolutions to mechanical building problems including energy management, waste management, asbestos abatement, moving services and planning, space planning, and emergency management.
Drives the delivery strategy of preventative maintenance programs to sustain a clean, safe, and hygienic environmental work area.
Oversees facility condition assessments and asset lifecycle management across the diverse portfolio.
Implements JLL best practices, standard operating procedures, and continuous improvement methodologies.
Drives strategic long-term plans for landscaping services needed to maintain the upkeep of grounds and public sidewalks; implements processes and standards for completing landscaping equipment repairs.
Ensures all facilities maintain full compliance with healthcare-specific regulations and accreditation standards including but not limited to; Joint Commission, CMS Conditions of Participation, Title 22, state building codes, HCAI, CDPH, Cal-OSHA, and NFPA 99/101.
Drives the continuous improvement and compliance with processes to record, monitor, and manage the disposal of regulated medical, patient, and employee information (e.g., Protected Health Information), pharmaceutical, and hazardous waste materials.
Champions policies to ensure required licenses and operating permits are maintained in accordance with local, state, and federal regulation.
Oversees Life Safety Code compliance, including fire safety systems, egress requirements, and hazardous materials management.
Coordinates regulatory inspections, surveys, and audits; manages corrective action plans.
Establishes processes to coordinate with local authorities to plan drills according to NFPA and Life Safety Code; oversees completion of reports based on drill outcomes.
Conducts inspection tours to ensure the efficient and uninterrupted operation of the facility.
Maintains comprehensive emergency management programs including emergency operations plans, incident command systems, and hazard vulnerability assessments.
Ensures workplace safety programs comply with OSHA requirements; manages workers' compensation and safety incident investigations.
Oversees infection prevention and control measures for facility infrastructure and operations.
Partners with client's strategic technology initiatives related to facilities and support services.
Partners with enterprise shared services and sustainability management to manage building-lease services and construction/expansion projects.
Determines the strategic direction for improving the review of services rendered and invoices, and establishing contractual requirements to evaluate vendor performance against service-level agreements, capabilities, and quality.
Works with senior and executive management to clarify business needs, develop project specifications, and identify vendor services related to operations and other essential services.
Determines metrics and standards for vendor performance using specific, core metrics to ensure adherence to contractual provisions, regulatory specifications, and compliance with the organization's policy in support of the enterprise's strategic vision.
Provides regular performance reporting to client and JLL leadership using established metrics and KPIs.
Conducts regular business reviews presenting operational performance, financial results, and strategic initiatives.
Manages customer satisfaction measurement and implements service improvements based on feedback.
Communicates proactively regarding service disruptions, major projects, and significant events.
Represents JLL at client operational meetings, committees, and strategic planning sessions.
Requirements
One of the following educational and experience combinations is required:
Bachelor's degree in Business Administration, Public Health, Engineering, Public Administration, Health Care Administration, Construction, Industrial Hygiene, Architecture, or related field AND minimum eleven (11) years of experience in facility maintenance/management or directly related field
Minimum fourteen (14) years of experience in facility maintenance/operations or a directly related field
Minimum three (3) years of experience in financial management, budget development, program development, quality and safety improvement and project management
Minimum three (3) years experience working directly with executive leadership
Minimum three (3) years experience applying federal and state laws and regulations related to health care operations (e.g., TJC-EOC/LS/EM, Title-22, state building codes, HCAI, CDPH, Cal-OSHA, NFPA 99/101, etc.)
Minimum seven (7) years of experience managing operational or project budgets
Minimum five (5) years of experience in a leadership role with direct reports
Minimum three (3) years experience working with Incident Command Centers
Qualifications
Expert knowledge of healthcare facility regulations including Joint Commission standards, CMS Conditions of Participation, Life Safety Code (NFPA 99/101), Title 22, state building codes, HCAI, CDPH, Cal-OSHA, and other applicable federal, state, and local requirements
Comprehensive understanding of facility operations including HVAC, electrical, plumbing, life safety systems, building equipment, and facilities management
Skills
Strategic planning and execution
Facility management and operations
Financial management and budgeting
Regulatory compliance and accreditation
Project management and coordination
Vendor management and contract negotiation
Customer relationship management
Performance management and coaching
Emergency management and safety
Technology and innovation
Benefits
Competitive salary, comprehensive benefits package, professional development opportunities, and a dynamic work environment.
Pay
Commensurate with experience.
Schedule
Full-time, Monday through Friday, with some evening and weekend work as needed.