Senior Director, Quote to Cash Transformation

About the role

This role owns NICE's Quote-to-Cash transformation — reigniting and driving to completion a multi-year enterprise program that modernizes how NICE quotes, orders, bills, and recognizes revenue, from initial customer commitment through cash in the bank. It sits inside the Transformation Management Office, working directly with senior Finance, Revenue Operations, and technology leadership to turn a stalled, high-complexity initiative into disciplined forward motion.

This is a senior operator with real Quote-to-Cash domain depth — someone who has actually run a CPQ, billing, or revenue recognition transformation, not advised on one from the outside — who can walk into a complex, partially-built program, take ownership of it without needing months to relearn the domain, and drive it to outcomes that materially change how the business runs.

Responsibilities

• Own the reactivation of NICE's Quote-to-Cash transformation end-to-end — from Lead-to-Opportunity and Quote-to-Order through Order-to-Fulfill, Invoice-to-Cash, and Revenue & Finance — turning a paused, complex program back into disciplined forward motion
• Serve as the internal business owner and primary counterpart to the external systems integration partner, holding them accountable to scope, timeline, and outcomes — not just attending their status meetings
• Operate the existing program governance — program management, business architecture, technology leads, and functional workstream owners — rather than rebuilding it from scratch; this is a restart, not a green-field build
• Re-engage Finance, IT, Revenue Operations, and functional stakeholders around clear decisions, tradeoffs, and business outcomes, not another round of alignment meetings
• Give senior sponsors a credible, fact-based read on program status, risk, and delivery confidence — no spin, no sugar-coating
• Track and report value realization against the outcomes that actually matter: a frictionless customer experience, scalable monetization models, real-time visibility into cloud KPIs, and a materially shorter quote-to-cash cycle

Requirements

• Has led or been directly accountable for an enterprise-scale quote-to-cash, CPQ, billing, or revenue recognition transformation — not advisory-only experience. Domain depth matters more here than a consulting pedigree
• Comfortable owning a large, complex, multi-year program without needing months to get up to speed on the domain
• A credible counterpart to an external systems integration team and to CIO-level technology leadership — comfortable pushing back on scope, timeline, and delivery assumptions, not just relaying them
• Has restarted or rescued a stalled transformation before — knows the difference between standing something up from scratch and re-igniting a program that already has scope, vendor relationships, and stakeholders who need to be won back over
• A translator, not a bureaucrat — turns a stalled, complex enterprise program into forward motion and gives executives a clear, honest view of status, risk, and business case integrity, rather than another status deck
• Excellent executive communication and the stomach to influence without authority across Finance, IT, Revenue Operations, and executive sponsors who don't report to you

Qualifications

• Experience with Zuora or a comparable monetization, billing, or revenue recognition platform
• Prior experience operating as the business-side executive over a large, systems-integrator-led enterprise build
• A background that blends Finance, Revenue Operations, or IT transformation leadership with genuine order-to-cash or quote-to-cash domain depth — an advanced degree is a nice-to-have here, a track record of actually shipping this kind of transformation is not

Benefits

Join an ever-growing, market disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.