Senior Director - Product Specialist (Hybrid - NYC or Newark, NJ)

About the role

Broadridge is seeking a dynamic and strategic Director, Product Specialist to join our Regulatory Communications team. This role serves as a subject matter expert for DocuBuilder and related Asset Management Regulatory Communications solutions, driving growth, client success, and product innovation.

Responsibilities

• Serve as a subject matter expert for DocuBuilder and related Asset Management Regulatory Communications solutions.
• Partner with the AMRC Product team to support the development and execution of a clear product vision, strategy, and roadmap.
• Ensure that implementation and client service activities are delivered in a manner that is consistent with the product vision, product standards, and intended client outcomes.
• Coordinate closely with Implementation and Client Services teams to ensure successful client onboarding, product adoption, and ongoing service delivery.
• Provide product guidance and subject matter expertise to support implementation planning, issue resolution, and client configuration decisions.
• Help ensure that client implementations are scalable, efficient, and aligned with standard product capabilities while also addressing client-specific needs.
• Work cross-functionally to resolve product, implementation, or service issues that could impact timelines, client satisfaction, or product performance.
• Act as a bridge between Product, Implementation, Client Services, and Operations to ensure consistent communication, prioritization, and execution.
• Partner with the Sales organization to support presales activities, including client presentations, product demonstrations, solution discussions, and responses to client inquiries.
• Support the development of sales materials, client-facing product content, and solution positioning.
• Provide product expertise during prospect and client meetings to help identify needs, address questions, and shape appropriate solutions.
• Identify client and market needs that can be addressed by Broadridge solutions, with a particular focus on fund administrators, fund servicers, and asset managers.
• Gather, synthesize, and communicate client feedback on product performance, service experience, and market expectations.
• Develop relationships with key clients who can provide feedback on current products, future enhancements, and potential new capabilities.
• Collaborate with Product, Technology, Sales, and Client Services teams to translate client feedback into actionable product enhancements.
• Contribute market knowledge, client insights, and competitive intelligence to strategic planning, product roadmap development, and enterprise planning processes.
• Represent Broadridge as an industry-facing product expert through client meetings, webinars, conferences, publications, and other market-facing activities.
• Build market awareness and demand for Broadridge solutions by communicating product capabilities, regulatory insights, and industry best practices.
• Conduct market research and competitive analysis to ensure Broadridge remains well-positioned in the regulatory communications space.
• Identify tangible opportunities to strengthen Broadridge’s competitive position and improve the client experience.

Qualifications

• Bachelor’s degree in Business, Finance, Marketing, Technology, or a related field.
• 8+ years of experience in product management, product specialization, client implementations, regulatory communications, or asset management technology.
• Strong knowledge of regulatory communications processes, document workflows, and client service models within the asset management industry.
• Experience serving as a subject matter expert for a product or platform and supporting cross-functional teams across Product, Sales, Client Services, Implementation, and Operations.
• Proven ability to support product strategy, roadmap execution, and product enhancements based on client needs and market feedback.
• Experience participating in presales activities, including product demonstrations, client presentations, and solution discussions.
• Strong client-facing communication and relationship management skills, with the ability to translate complex product capabilities into clear business value.
• Experience gathering and synthesizing client feedback, market trends, and competitive intelligence to inform product development.
• Demonstrated ability to manage multiple priorities, resolve issues collaboratively, and drive alignment across stakeholders.
• Strong analytical, problem-solving, and organizational skills.
• Proficiency with Microsoft Office Suite, especially PowerPoint and Excel.
• Ability to travel as needed for client meetings, industry events, and internal collaboration.