Senior Director, Product Management

Position Summary

The Senior Director, Product Management is responsible for defining and executing the enterprise product vision, strategy, and portfolio roadmap across Triumph's business and consumer‑facing platforms. This executive leadership role partners with business, technology, operations, and executive stakeholders to align product investments with corporate objectives, drive growth, enhance customer experience, and deliver measurable business outcomes. The role leads a high‑performing organization of product leaders and managers responsible for planning, development, enhancement, and lifecycle management of critical digital products and platforms.

Essential Duties & Responsibilities

• Enterprise Product Strategy & Portfolio Leadership
  • Develop and maintain the enterprise product vision, strategy, and roadmap aligned with organizational priorities and growth objectives.
  • Lead a product portfolio across consumer‑facing applications, platforms, and capabilities.
  • Establish portfolio governance, investment prioritization, and resource allocation frameworks to optimize business value and ROI.
  • Partner with executive leadership to identify emerging market opportunities, customer needs, technology trends, and strategic initiatives.
  • Serve as a trusted advisor to senior executives on product strategy, innovation opportunities, and technology‑enabled transformation.
• Leadership & Organizational Development
  • Lead, develop, and mentor a team of product management leaders, product managers, product owners, and business analysts.
  • Build organizational capability through talent acquisition, succession planning, leadership development, and performance management.
  • Establish clear goals, accountability measures, and career development pathways across the Product Management organization.
  • Foster a culture of innovation, customer obsession, data‑driven decision making, and continuous improvement.
  • Influence and align leaders across technology, operations, commercial, and corporate functions.
• Product Execution & Delivery
  • Ensure successful delivery of strategic product initiatives through collaboration with Engineering, User Experience, and Data teams.
  • Oversee development and execution of product roadmaps, business cases, requirements, and product lifecycle management activities.
  • Drive operational excellence through scalable product management processes, governance controls, and Agile best practices.
  • Remove organizational barriers and proactively resolve issues impacting strategic product delivery.
  • Establish and monitor KPIs, adoption metrics, financial measures, and customer satisfaction benchmarks.
• Business Partnership & Stakeholder Management
  • Partner closely with business leaders to translate strategic priorities into product initiatives.
  • Communicate portfolio health, product performance, business outcomes, and strategic recommendations to executive leadership.
  • Build strong partnerships with internal stakeholders, customers, vendors, and external technology providers.
  • Champion organizational change management associated with new products, platforms, and transformative initiatives.
• Innovation, Risk & Compliance
  • Evaluate emerging technologies, industry trends, competitive solutions, and market innovations to identify differentiation opportunities.
  • Promote experimentation and innovation practices that accelerate value delivery while managing risk.
  • Ensure products and processes comply with regulatory, security, privacy, audit, and governance requirements.
  • Partner with Risk, Compliance, and Information Security teams to embed appropriate controls throughout the product lifecycle.
  • Identify, assess, and mitigate risks impacting portfolio performance, customer experience, or business operations.
• Financial & Operational Management
  • Evaluate business cases and investment opportunities to maximize strategic and financial returns.
  • Establish operational reporting, portfolio dashboards, and executive‑level performance reviews.

Experience & Education

• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or related discipline (required).
• Master’s degree (MBA or related field) preferred.
• 10+ years of progressive product management experience with full product lifecycle ownership.
• 8+ years of leadership experience managing product organizations and developing product leaders.
• Demonstrated experience leading enterprise product portfolios across multiple business functions and technology platforms.
• Proven success driving large‑scale digital transformation and enterprise modernization initiatives.
• Experience building and scaling product management organizations, operating models, and governance frameworks.
• Significant experience partnering with executive leadership to develop strategy and drive business outcomes.
• Experience managing multimillion‑dollar budgets, vendor relationships, and strategic technology investments.
• Transportation, logistics, payments, fintech, or financial services experience preferred.

Skills & Abilities

• Executive‑level leadership, communication, and influencing skills.
• Strong strategic planning and business acumen; ability to align product investments with organizational objectives.
• Ability to lead through ambiguity and drive organizational change.
• Experience establishing enterprise product management disciplines, governance frameworks, and portfolio management practices.
• Exceptional stakeholder management and influence across all organizational levels.
• Advanced analytical capabilities; leveraging data and insights for decision making.
• Strong financial acumen: business case development, budgeting, forecasting, investment prioritization.
• Deep understanding of Agile, Lean, product operating models, and modern software development practices.
• Balance of strategic vision with operational execution.
• Talent development and organizational leadership capabilities.
• Customer‑centric mindset with passion for innovation and continuous improvement.
• Effective communication of complex technical and business concepts to executive audiences.

Work Environment

• Moderate noise office environment with computers, phones, printers, and light traffic.
• Professional office setting; ability to work on a computer workstation for extended periods.
• Regular use of computer, telephone, and other office equipment.
• Physical requirements: sitting, standing, walking, talking, hearing, using hands and fingers; occasional light to moderate lifting.
• Regular, reliable, and predictable attendance is essential.
• Travel up to 25% may be required.

Benefits

• Medical, Dental, Vision coverage
• Paid Time Off
• 401(k) retirement plan
• Additional benefits and perks