Senior Director, Product Management
About the role
The Experience Slack is seeking a Senior Director of Product Management to lead the product vision for integrating Slack and Salesforce. This role will focus on making Slack the conversational interface for CRM, owning the product roadmap, and working closely with both Slackforce engineering and Salesforce Clouds.
Responsibilities
- Define and drive the product vision to make Slack the conversational interface for CRM
- Own the product roadmap across SlackCRM, SlackFirst, Slackbot CRM, and more, balancing near-term delivery with long-term strategy
- Navigate complex cross-org dependencies across both Slack and Salesforce
- Work closely with Salesforce Clouds to reimagine cloud-specific SlackFirst experiences that are AI-first in Slack
- Lead operational excellence through Slack WBR, quarterly reviews, and metric-driven prioritization
- Partner closely with engineering, design, and other cross-functional teams to align strategy with execution
- Represent Slackforce product priorities in Slack PDE planning and Salesforce roadmap alignment
- Bring Slack's product-led-growth muscle to CRM to generate new Salesforce logos
- Champion and execute the Pricing and Packaging strategy for CRM in Slack
- Partner closely with marketing, enablement, and sales to ensure SlackFirst solutions are successfully brought to market and adopted by customers
- Work in close partnership with Slackforce engineering and design teams to own the roadmap for CRM in Slackbot, SlackCRM, and SlackFirst
- Own the roadmap for CRM in Slackbot including natural language CRM queries, write-back actions, native line of business skills, rich agentic UI, and Agentforce orchestration
- Own the 0-1, AI-powered growth engine for sales, service, and marketing natively built in Slack for SMBs. Drive new logos for Salesforce through frictionless onboarding, PLG-driven acquisition, and rapid iteration to achieve product market fit.
- Shape the product strategy to reimagine CRM AI-first in Slack. This includes prioritizing CRM product surfaces, delivering new, AI-first experiences from JTBD, and expanding SlackFirst primitives including native approvals, Salesforce Channels, Seamless Salesforce App, Salesforce List Views, notifications, action items, and more.
- Own the roadmap for seamless identity, infrastructure, and data integration — including OrgJWT migration, permissions and metadata sync, and auto-auth reliability
- Drive the mobile-first strategy for the new interface for Salesforce
Requirements
10+ years in product management, ideally spanning both platform and end-user product at a B2B SaaS company
Proven track record shipping at scale across complex, multi-stakeholder environments with cross-org dependencies
A related technical degree required
Qualifications
Leadership Profile: Operates with clarity and speed, deeply customer-obsessed, builder mentality, low ego, high ownership, excellent cross-boundary collaborator, strong communicator, understands CRM, enterprise workflow, or productivity software, proven experience directly managing and developing senior product managers, including directly managing managers, across a large, matrixed organization, demonstrated ability to lead cross-functional teams and influence across org boundaries without direct authority, experience building AI-powered product experiences, particularly conversational or agent-driven workflows
Skills
Familiarity with the Salesforce ecosystem, understanding of CRM data models, Agentforce, and how Slack fits within the broader Salesforce platform, experience leading PLG-driven product strategy, including acquisition funnels, trial design, and conversion optimization with strong data instincts, experience navigating multi-platform product development (e.g., mobile, web, embedded surfaces)
Benefits
Base salary range: $218,400 - $365,200 annually
Additional benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program