Senior Director, Product Management

Portfolio & Remit

• Ownership of a portfolio of foundational platform products — APIs, documentation, and infrastructure — that are leveraged by internal teams to take key products to market.
  • This includes the Data & Analytics platform and APIs that power analytics product offerings across BigCommerce B2C, BigCommerce B2B, Feedonomics, and Makeswift platforms.
  • The customer facing analytics offerings and the unified data pipeline that powers all Commerce product data for customer experiences across Catalog, Inventory, Orders, Customers, Pricing, Payments, Auth, Billing, Subscription, Integrations, and Channel.
  • The Enterprise Search Platform that powers Semantic, Conversational, and Faceted Search for both products and content within a merchant's catalog and storefront.
  • The Unified Auth, Entitlement & Billing Services that enable clear entitlement for product and usage levels, plan details, and features based on paid allocation / plan level, along with Subscription and Usage-Based Billing platform.
• Industry and Company Overview — This role operates at the intersection of product strategy, cross-platform alignment, and organizational leadership, owning end-to-end decision rights across multiple domains, establishing governance and planning models for complex multi-team initiatives, and serving as a key voice of Product in executive and cross-functional forums.

Supervisory Responsibilities

No supervisory responsibilities. This is an individual contributor role. However, employees in this role are expected to mentor and coach more junior Product Managers within the assigned portfolio, supporting their professional development and contributing to a strong product management culture at Commerce.

Duties/Responsibilities

• Own end-to-end portfolio accountability — including P&L, product strategy, development, Alpha, beta, GA, and successful ongoing adoption — across multiple interdependent foundational platform domains, ensuring cohesion across teams, platforms, and commercial priorities.
• Define and maintain clear decision rights for platform evolution, deprecation strategy, and product modernization across assigned domains — reducing fragmentation and accelerating adoption.
• Establish and operate cross-team governance models, planning cadences, and dependency management frameworks for portfolio-wide initiatives.
• Translate business priorities into sequenced, multi-phase product strategies with clear investment rationale, tradeoffs, and success criteria.
• Establish and champion portfolio-wide Definition of Ready and Definition of Done standards, ensuring consistent requirements quality and delivery predictability across all product teams.
• Ensure PMs across the portfolio are operating effectively as the customer proxy during development — setting the expectation and model for real-time engineering partnership and tradeoff ownership.
• Own the P&L for the portfolio; build and present quantified business cases to secure senior leadership alignment, protect revenue, and prioritize portfolio investment — including gross merchandise value (GMV), annual recurring revenue (ARR), and monthly recurring revenue (MRR) impact modeling.
• Deliver key performance indicator (KPI) frameworks across the portfolio; deliver regular updates to senior and executive leadership on performance, tradeoffs, and strategic progress.
• Drive alignment across global Product and Engineering stakeholders, coordinating delivery across large, complex, multi-team programs with many dependencies.
• Partner with peer product and engineering leaders across Commerce's brand portfolio to ensure cross-platform strategy alignment and shared execution accountability.
• Serve as a member of the Product Leadership team and a Product representative in executive and senior leadership forums, contributing to organizational strategy and representing the product perspective on business-critical decisions.
• Champion developer and operator experience as a competitive differentiator at the platform level, with a focus on API quality, reliability, and adoption.
• Lead adoption of AI-native workflows and modern product operating practices across the product management organization, increasing team leverage and execution velocity.
• Mentor and coach Product Managers and Lead Product Managers within the portfolio, supporting their growth, sharing best practices, and contributing to a high-performing product management culture.
• Support commercial outcomes including renewal conversations, regional expansion efforts, and customer-facing roadmap communication in partnership with Sales and Customer Success.
• Own the platform-level relationship with Google Cloud from a product point of view, coordinating with the relevant Google Cloud, Shopping, Merchant Center, and Infrastructure teams to help support our various initiatives with Google.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• This role requires travel up to 30%, including representation at Leadership Summits, monthly onsite planning at Commerce HQ in Austin, and in-person travel to meet with customers and partners, as a Product Leadership team member and ambassador of the Commerce team.