Senior Director, Product Management

About the role

Responsible for leading Product Management strategy, processes, reporting, and organizational development for all product categories under Hoshizaki America, including but not limited to ice machines, dispensers, refrigeration, heated cabinets, and connected solutions. Partnering with cross-functional teams and leveraging voice of customer insights, market research, and competitive analysis, this role oversees the lifecycle of all products, whether developed internally or through OEM partnerships, from concept through commercialization, ensuring alignment with portfolio objectives and corporate growth strategies. KEY PERFORMANCE INDICATORS (KPIs) Ensure all new product introduction (NPI) projects are executed according to approved timelines and strategic objectives by driving accountability across Product Management, Project Management, Engineering, Operations, Sales, Marketing, and Training teams. Achieve portfolio performance targets through effective management of the product lifecycle, including revenue growth, profitability, market share, vitality, HIT rate, and return on development investment. Maintain a strategic innovation pipeline that supports the company’s long-term growth objectives with no fewer than 10 qualified product, platform, technology, or service opportunities under evaluation and development. Deliver annual portfolio roadmaps for ice, refrigeration, and IoT platforms that align with corporate strategy, customer needs, and market opportunities. Ensure successful launch readiness for all new product introductions through coordinated execution of product commercialization, training, and customer support initiatives.

Responsibilities

• Responsible for the overall product portfolio strategy for Ice, Refrigeration, and IoT platforms, ensuring alignment with the company’s strategic growth objectives.
• Provides leadership and direction for Product Management and Project Management while fostering a culture of innovation, accountability, and customer focus.
• Directly manages the Director of Product Management, Ice; Director of Product Management, Refrigeration; Director of IoT Platforms and Connected Solutions; and Project Manager.
• Establishes and oversees product roadmaps, portfolio priorities, and investment strategies across all assigned product categories and technology platforms.
• Ensures effective execution of product strategies through leadership, coaching, and development of the Product Management team.
• Evaluates new product, platform, software, and service opportunities to determine their ability to address customer needs and achieve revenue, profitability, and market share objectives.
• Develops and manages portfolio investment recommendations, annual product plans, and strategic growth initiatives to support long-term business objectives.
• Oversees the development of business cases, market requirements, and portfolio prioritization processes to support strategic decision-making and resource allocation.
• Directs competitive intelligence efforts and market analyses to identify emerging trends, customer needs, technology advancements, and growth opportunities.
• Partners with Engineering, Operations, Sales, Marketing, Finance, and Customer Support to ensure successful development, launch, and lifecycle management of products and platforms.
• Oversees project governance processes to ensure cross-functional alignment, milestone achievement, risk mitigation, and resource optimization across all development initiatives.