Senior Director, Platform Engineering - Commercial Credit Servicing

Essential Duties And Responsibilities

• Develop and coach their current employees to meet the needs of the organization while balancing personal development of the employee.
• Solicit feedback from key team members to understand performance of his/her team members and provide that feedback to the employee in a timely manner.
• Work with other leaders within the organization to identify and problem solve issues that are preventing employees from performing effectively.
• Identify organizational needs/gaps and propose solutions to resolve.
• Provide insight and expertise for the strategic planning process.
• Apply and deploy multiple approaches to remove organizational impediments (e.g. cultural barriers, logistic challenges, mindset shifts, etc.).
• Facilitates communication, cooperation, and collaboration across the organization, including continuous feedback loops.
• Works to improve the effectiveness of all roles of the organization, fostering self-organization, learning and growth.
• Challenge current processes, identifying current opportunities for process improvement, efficiency/effectiveness and consistency to drive continuous improvement in results.
• Builds a trusting and safe environment where issues are resolved in a safe environment

Supervisory Responsibilities

• Performance management
• Focused investment in people growth and direction
• Feedback coaching and disciplinary activities (if needed)
• Sucession planning
• Recognition of employees

Minimum Knowledge, Skills And Abilities Required

• Typically, will have at least 11-15 years of combined people leadership and hands-on experience in their particular craft.
• Bachelor’s or advanced degree in Computer Science/Information Systems or equivalent combination of education and experiences.
• A passion for guiding, teaching, mentoring, and leading people.
• Strong presence and credibility with excellent communication, presentation and interpersonal skills which are effective and impactful to a range of audiences.
• Demonstrated ability to communicate complex information in a simplified way and meet fast-paced deadlines.
• Experience communicating and removing impediments at both the team level and organizational level, fostering collaboration across organizational boundaries.
• Deep understanding of all software lifecycle development disciplines - Project Management, Requirements Management, Analysis & Design, Quality Assurance & Testing, Implementation, Deployment, Configuration & Change Management.
• Critical thinking and creative problem solving skills.
• Understanding of agile principles and ability to reinforce the establish of teams with the right people.
• Ability to lead self-organizing teams and drive change through influence.
• Ability to build a sense of trust and rapport that creates a sustainable & effective workplace