Senior Director, Platform Engineering - Commercial Credit Servicing

About the role

The Senior Director, Platform Engineering will have responsibility for people leadership, including all aspects of management and leadership. This role involves interacting and influencing leaders across the organization to align with strategic priorities. Key responsibilities include developing and coaching employees, removing performance impediments, fostering collaboration, leading platform engineering best practices, and executing insourcing strategies. The Senior Director will oversee performance reviews, compensation, and other HR processes for their team while working collaboratively across the Technology team and other internal groups. This role is also involved in the strategic planning process and may supervise other people leaders or individual contributors.

This role is accountable for identifying risks, adhering to policies and procedures, and ensuring actions drive a positive customer experience while operating within the Bank’s risk appetite.

Responsibilities

• Develop and coach employees to meet organizational needs while balancing personal development.
• Actively participate in hiring experienced and college graduate-level employees.
• Solicit feedback from key team members to assess performance and provide timely feedback to employees.
• Work with other leaders to identify and resolve issues preventing effective employee performance.
• Identify organizational needs/gaps and propose solutions.
• Lead the platform engineering craft by sharing best practices and providing insight on future direction.
• Provide expertise for the strategic planning process.
• Apply multiple approaches to remove organizational impediments (e.g., cultural barriers, logistical challenges, mindset shifts).
• Facilitate communication, cooperation, and collaboration across the organization, including continuous feedback loops.
• Improve the effectiveness of all organizational roles, fostering self-organization, learning, and growth.
• Challenge current processes to identify opportunities for improvement in efficiency, effectiveness, and consistency.
• Build a trusting and safe environment for resolving issues.

Supervisory Responsibilities

• Performance management, including feedback, coaching, and disciplinary actions if needed.
• Succession planning and employee recognition.
• Focused investment in people growth and direction.

Requirements

• At least 11-15 years of combined people leadership and hands-on experience in platform engineering.
• Bachelor’s or advanced degree in Computer Science/Information Systems or equivalent combination of education and experience.
• Passion for guiding, teaching, mentoring, and leading people.
• Ability to establish leadership presence and credibility across divisions and business partners.
• Strong communication, presentation, and interpersonal skills effective for diverse audiences.
• Demonstrated ability to communicate complex information simply and meet fast-paced deadlines.
• Experience removing impediments at team and organizational levels to foster collaboration.
• Deep understanding of software lifecycle development disciplines (Project Management, Requirements Management, Analysis & Design, Quality Assurance & Testing, Implementation, Deployment, Configuration & Change Management).
• Critical thinking and creative problem-solving skills.
• Understanding of agile principles and ability to reinforce team structures.
• Ability to lead self-organizing teams and drive change through influence.
• Ability to build trust and rapport for a sustainable and effective workplace.

Benefits

Fifth Third offers comprehensive Total Rewards, including benefits and differentiated compensation to support employees and their families in physical, financial, emotional, and social well-being. Benefits include:

• Base salary reflective of the role’s pay grade, adjusted for skillset, experience, education, and geographic location.
• Eligibility to participate in an incentive compensation plan based on company, line of business, and individual performance.

Additional details about benefits programs are available on the Fifth Third Careers page.

Location

Cincinnati, Ohio 45202