Senior Director, Organizational Effectiveness

About the role

This role is located in New York, NY. In this position, you will make an impact by:

• Leading the development of an integrated enterprise view of organizational effectiveness across BNY, connecting employee listening, culture, manager effectiveness, employee experience, and workforce outcomes.
• Defining and driving BNY’s enterprise listening strategy across the employee lifecycle, integrating signals from surveys, hiring, onboarding, development, learning, performance, retention, exits, and other employee experience touchpoints.
• Bringing a product-oriented mindset to organizational effectiveness by shaping the roadmap for listening tools, leader insights, manager resources, dashboards, and self-service experiences that are intuitive, scalable, and action-oriented.
• Partnering closely with People Analytics to define the business questions, hypotheses, analytics priorities, and insight needs required to build a more integrated view of the employee experience.
• Identifying opportunities to use AI, automation, and emerging technologies to improve listening, open-text analysis, signal detection, manager enablement, and organizational decision-making.
• Translating complex employee and organizational data into clear, compelling insights, executive-ready narratives, and practical recommendations that help leaders take action.
• Building persona-based insights across key employee groups, including managers, early career talent, locations, functions, business groups, and other priority cohorts.
• Helping embed BNY’s principles into day-to-day leadership and management practices in partnership with Internal Communications and Talent Strategy.
• Developing scalable playbooks, toolkits, and action-planning resources that empower managers, site leaders, and business teams to strengthen culture locally.
• Leading targeted organizational effectiveness diagnostics to identify opportunities to improve engagement, retention, employee experience, manager effectiveness, culture, and ways of working.
• Supporting the design, testing, and scaling of culture and listening pilots that can be translated into repeatable enterprise practices.
• Establishing governance, measurement, and reporting mechanisms to track organizational effectiveness priorities, actions, outcomes, and progress over time.
• Ensuring appropriate guardrails for employee listening and insight work, including confidentiality, data privacy, responsible AI use, and ethical handling of employee data.
• Operating as a collaborative enterprise integrator across Corporate Affairs, the People Team, Finance, People Analytics, Talent Strategy, Internal Communications, HRBPs, and business leaders.

Requirements

• 12+ years of experience in organizational effectiveness, employee listening, employee experience, people analytics, culture transformation, talent strategy, management consulting, or a related field.
• Experience designing, leading, or scaling enterprise listening, employee experience, culture, or organizational effectiveness initiatives in a complex organization.
• Demonstrated product mindset, with experience building scalable, user-centered tools, programs, frameworks, dashboards, or enterprise capabilities.
• Strong fluency in AI, people analytics, workforce technology, and emerging approaches to employee listening and organizational effectiveness.
• Ability to partner effectively with analytics teams to translate business needs into data questions, insight roadmaps, dashboards, and actionable outputs.
• Strong analytical and problem-solving capabilities, with the ability to synthesize multiple data sources and translate insights into practical solutions for leaders and employees.
• Experience using employee listening, lifecycle, qualitative, and quantitative data to identify trends, root causes, and opportunities for action.
• Strong understanding of responsible people-data practices, including confidentiality, privacy, governance, and ethical use of AI-enabled insights.
• Proven ability to operate in highly matrixed environments and drive outcomes through influence, partnership, and collaboration rather than direct authority.
• Strong executive presence and communication skills, with the ability to turn complex insights into clear narratives for senior leaders.
• Experience building manager-facing enablement, action-planning resources, toolkits, or change activation approaches.
• Ability to connect employee experience, culture, and organizational effectiveness to business performance and workforce outcomes.
• Strong curiosity, comfort with ambiguity, and willingness to experiment, iterate, and build new capabilities.
• Bachelor’s degree or equivalent combination of education and experience required; advanced degree in business, organizational psychology, behavioral science, HR, analytics, or related field preferred.

About the Team

At BNY, our culture speaks for itself. Check out the latest BNY news at BNY Newsroom and BNY LinkedIn.

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• Eligibility for an annual discretionary incentive award.
• 401(k) plan participation.
• Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and eligible dependents.
• Various paid time off benefits, such as vacation and sick time, depending on the position offered.

Pay

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position can be found in the Job Info section of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package.