Senior Director, Omnichannel Experience Solutions & Success (Pharma Ad agency exp required)

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first—and only—agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions, and data analytics services for clients. We embrace diversity in backgrounds and experiences, aiming to improve patient lives around the world.

About the role

The Senior Director, Experience Solutions & Success oversees and leads the development and deployment of key strategic digital products/solutions for EVERSANA, ensuring they deliver target business benefits as part of the company’s digital growth strategy. This position involves senior executive engagement and reporting on the state and performance of these initiatives.

Responsibilities

• Serve as a strategic partner to EVERSANA ESS clients, connecting teams and capabilities to drive additional services.
• Ensure flawless execution of EVERSANA ESS activities and integrate them with other business areas.
• Lead the development and execution of the EVERSANA ESS Sales & Marketing plan in partnership with commercial marketing.
• Collaborate with Agency account and EVERSANA new business teams to drive ESS awareness, sales, and cross-organizational integration.
• Assist in new business pitch preparation and presentations.
• Lead the Affinity Marketplace SOW Addendums workstream and support the SVP in Affinity data partnerships.
• Manage the Omnichannel Advisory Council, including customer engagements, member interviews, feedback synthesis, and event planning.
• Support prospective client targeting efforts.
• Act as a liaison between third-party media vendors and internal media teams.
• Contribute to the omnichannel engine product roadmap.
• Support the creation of new standard operating procedures for product implementation and handoff processes.
• Partner with account, strategy, PMO, and omnichannel teams to define project approaches, oversee work plans, and adjust timelines as needed.
• Lead program-level priorities and milestones, managing internal and external resources to completion.

People Leadership

• Set and drive the strategic direction of the organization, aligning with overall business goals.
• Lead, mentor, and develop high-performing teams to achieve outstanding results.
• Efficiently manage budgets and resources to maximize operational effectiveness.
• Build and maintain strong relationships with key stakeholders, including investors, partners, and customers.
• Promote a culture of continuous improvement and embrace new technologies or methodologies.
• Ensure compliance with relevant laws, regulations, and industry standards.
• Represent the organization at major industry events, conferences, and forums.
• Lead initiatives supporting community development and environmental sustainability.

Expectations

• Travel: 10%
• Hours: 40 hours per week

Requirements

• Bachelor’s degree in a technical or business discipline.
• 18+ years of product leadership/management experience on digital products and/or technology-driven solutions.
• 10+ years of experience with traditional project/program management and Agile teams.
• Well-versed in Agile frameworks and experienced in rolling out Agile across an organization (hybrid projects included).
• 10+ years of experience managing large-scale, cross-functional, and global project teams.
• Excellent interpersonal skills with the ability to interact and negotiate at all organizational levels.
• Strong communication skills (written and verbal) and a collaborative work style.
• Exceptional organizational skills, including detail-oriented work, multitasking, confidentiality, and timely reporting.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficiency in interpreting technical instructions and handling abstract and concrete variables.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and web browsers.

Cultural Beliefs

• Patient Minded: Act with the patient’s best interest in mind.
• Client Delight: Own every client experience and its impact on results.
• Take Action: Empower yourself and hold yourself accountable.
• Embrace Diversity: Create an environment of awareness and respect.
• Grow Talent: Own your development and invest in the development of others.
• Win Together: Passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters: Speak up to create transparent, thoughtful, and timely dialogue.
• Always Innovate: Be bold and creative in everything you do.

Pay

If this job posting includes a base salary range, it represents the low and high end of the salary range for this position in the U.S. Compensation will be determined based on relevant experience, qualifications, and geographic location. This role is eligible for hire in select U.S. locations based on business and operational considerations.

Benefits

More information about EVERSANA’s benefits package can be found at eversana.com/careers.