Senior Director of Operations

Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines contactless sensing, predictive analytics, and agentic AI workflows to detect 85% of preventable rehospitalizations ~11 days in advance, embedding insights directly into EHR, care-coordination, billing, and compliance systems. Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

About the Role

Circadia is scaling from ~$20M ARR toward $100M+ ARR across Skilled Nursing Facilities nationwide. This role requires a revenue-minded operator with full P&L accountability to turn growth targets into operational reality. You will own SNF revenue performance end-to-end, including clinical operations, deployment velocity, margin optimization, workforce planning, RCM alignment, expansion strategy, and enterprise customer success. This is a scale-the-business role, not a back-office operations role.

Responsibilities

• Own the SNF P&L, holding full accountability for revenue growth, contribution margin, labor efficiency, deployment velocity, and customer retention.
• Scale revenue from $20M → $100M ARR by translating strategic growth goals into quarterly operating plans, driving expansion within existing accounts, and executing new-market launches.
• Drive margin expansion by optimizing staffing models, deployment workflows, clinical productivity, and cost structure while preserving clinical quality.
• Operationalize growth by building repeatable playbooks for onboarding new SNF facilities, accelerating time-to-live, and increasing Average Daily Census (ADC) per site.
• Partner cross-functionally with Sales, Clinical Ops, Product, Finance, and RCM to ensure seamless execution from contract signature to full revenue realization.
• Elevate customer outcomes by ensuring measurable ROI for SNF partners—reducing rehospitalizations, improving care coordination, and driving operational efficiency.
• Build and lead high-performance teams by recruiting, mentoring, and scaling regional operators and field leaders, while developing performance dashboards and accountability rhythms.
• Drive data-backed decisions by owning KPI dashboards across ARR, deployment time, ADC growth, readmission reduction, labor ratios, and retention, turning insights into decisive action.
• Standardize and systematize operations by developing SOPs, staffing frameworks, implementation models, and operational scorecards to scale nationally without chaos.
• Act as the executive operator in the field by traveling to SNF markets, meeting executive partners, unblocking operational issues, and representing Circadia at the highest levels.

Qualifications

Must-Have:

• 8–15+ years in healthcare operations with direct P&L ownership.
• Proven experience managing $50M+ business lines with multi-site scale.
• Deep familiarity with Skilled Nursing Facility operations and reimbursement dynamics.
• Strong financial fluency: margin management, forecasting, budgeting, ROI modeling.
• Demonstrated ability to scale revenue 3–5x within a business unit.
• Experience leading large, cross-functional teams across multiple states.
• Comfort operating in high-growth, ambiguous environments.
• Willingness to travel nationally (~25–40%).

Nice-to-Have:

• Experience in value-based care or risk-bearing models.
• Background in post-acute technology, RPM, or AI-enabled services.
• Experience integrating acquisitions or launching new geographic markets.
• MBA or advanced business training.

What “Great” Looks Like

• Oversaw $100M+ in multi-state healthcare revenue with full P&L ownership.
• Led 300–500+ person teams including clinicians and operators.
• Improved revenue per site by expanding service lines and increasing utilization.
• Reduced labor costs 5–10% through standardized staffing models.
• Built enterprise partnerships with major health systems or post-acute operators.
• Executed multi-site rollouts and M&A integrations.
• Implemented AI or technology-enabled workflow improvements at scale.
• Reduced leadership turnover and built strong internal promotion pipelines.

You’ll Thrive Here If…

• You think in revenue, margin, and velocity.
• You are allergic to inefficiency.
• You can zoom out strategically and zoom in operationally.
• You bring intensity, accountability, and calm execution under pressure.
• You care deeply about scaling impact in senior care.

Pay

$250,000 - $350,000 a year + bonus + meaningful employee stock options.

Benefits

• 100% company-paid medical, dental, and vision.
• 401(k) with match.
• Generous PTO.
• Executive coaching & leadership development support.
• Company-paid annual retreat.
• Hybrid work model in Los Angeles + national travel.